iPod Touch (5th generation) need password after reset

Hello

I bought an iPod for my son's birthday last month and it had a password on it, but then later removed. Last night, the iPod randomly asked a password and then locked my son on his iPod. The old password does not work.

I tried to connect the iPod to the iTunes and restore/update, however once it has finished updating always requires a password. He also continues to ask for access to the iPod, which, it seems, I can only confirm the iPod once the password has been entered. I don't know why he asked for access, as is my son's computer has used for its iTunes and load, etc., so I think that he already had access to the iPod.

Force restart does not help remove the question of password either. I also tried to update iTunes, but I'm out of ideas.

Someone at - it any other suggestions?
Thanks in advance.

Hi Dolando,

I'm sorry that you have questions. Are you sure you are resetting your iPod correctly and restore with the image of a cable to plug into iTunes logo when you reset your iPod? If you do not have this click here.

Tags: iPod

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