Is the package of 32-bit support included in the license for CS5.5 master collection?
I am running CS5.5 Master Collection on XP, so 64-bit first and AE do not install it. My documentation says I can run CS4 of Premiere Pro and After Effects by downloading a package of 32-bit support for CS5.5 on my download page. However, that is not only missing a link, but what we call the 'technical support' says they won't give me a link. This is ridiculous, it is true that it is to be included in what I paid for. The 32-bit support package is on a DVD if you buy the DVD set. Yet supported (a little confused people in the Philippines) told me that 'level 2' will not provide a way to download.
It comes with 32-bit support or it does not.
The documentation says it does, but support will not help.
Furthermore, please form the best outsourced support people.
I have had three different people looking aimlessly around my computer trying to find the 32-bit package and it was obvious that they had no idea of what they were doing. They have a possitive and interpersonal attitude, but I wish they have better knowledge.
If someone from Adobe to the United States sees this, please pick up this case ( :0206050914) and told me a way to get the 32-bit support package, or confirm that I'm not allowed to have despite what your web page and download the documentation.
Thank you
Max
Hi Max, I'm sorry to hear your having trouble getting an answer.
Of course, the answer is positive, without a doubt, absolutely the 32-bit support package is included with CS5.5 Master Collection and Production Premium.
So you are right about that, but don't know why you do not.
See this article in the Adobe knowledge base to see if this help out you.
Tags: Adobe Licensing
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