ISE BYOD with Android device

Hello

I deployed for BYOD ISE and its works well for windows and Apple devices. the issue is with android. Sometimes I can save devices in MY DEVICE and ISE portal will redirect me to download the tool assistant network. and sometimes, he refuses to save devices and its showing this error for some devices "type not supported operating system met" and showing this error for others "we are unable to determine access privileges to access the netwotk. Please contact your administrator. "

Anyone know how to fix this?

Thanks in advance.

OK, so the obvious things for the first part of the problem are;

The Android Client uses an operating system supported? Check here;

http://www.Cisco.com/en/us/docs/security/ISE/1.1.1/compatibility/ise_sdt.html#wp80321

You use the latest plugins pleading Provisioning in ISE? And you are using the latest version of the ISE?

Do do it default, customers have something in common? Same hardware, OS Version, etc.?

The second question, where you get "we are unable to determine access privileges to access the netwotk. Please contact your administrator"is usually caused by one of three things.  Either your Client has been idle for too long and the session has expired, the ISE has not been able to profile your device still (and therefore does not know how he available), or you have not configured ISE with a config Android begging Provisioning.

Finally, I got this last problem before, but on another handset, I missed a few protocols/ports/hosts on my ACL

Tags: Cisco Security

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