Issue of the journal of diagnosis

I'm an EQL PS6100 storage array usage in a disconnected site where items must be (absolutely no exceptions) reviewed before sending. Diagnosis of the table is encrypted and is not human-readable. I was able to work with support without diagnostic logs but am now running in a recurring issue.

I would like to get these logs to Dell in order to identify a root cause. Is there a way to generate unencrypted newspapers or a certificate of sorts offered by Dell that indicates the data found in the newspapers themselves?

Thanks for any input.

Hello

There is no document like this, I know.   Does not mean that it could not be written.

Short version is the diag newspapers are the result of various exclusive commands that dump newspapers, the DB group, info on the H/W status, network status, .drive history, cache, etc.   As a block device table doesn't have access to the flies.  Blocks are translated in the pages of 15 MB.  Each page may have different parts of a volume on the subject.  Data on the pages is not used in the order.  So, even if the controller could access the data, it's like crack an egg to the EQL OS uses to start the controller.  The management software for network, iSCSI and all admin operations are handled by code EQL.   Only HTTP: / Telenet/SSH/ftp are managed by the OS default.

Re: RCA.  Without complete diagnostic tests, I would say that it is impossible to determine the RCA.  Moreover, newspapers are circular, so longer you wait, the more likely some data will be restored by the newspapers.

Re: on-site.  No, field technicians are lead in order to replace the failed H/W no triage.

Kind regards

Don

Tags: Dell Products

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