JO 4620 / Vista / Documents Print not, however the pictures print correctly

I have an Officejet 4620 set up and until recently had no problem. I bought a bit of photo paper and printed a few beautiful. But since then, the printer prints isn't more documents - Word and no emails - but it will print photos.

I went through several steps of troubleshooting without success. When I send a test page to the printer Windows logo print in color and the words 'Page of Windows printer Test' print in a very pale grey. Then nothing else.

I get the same results using my laptop, my computer laptop girls, my cell, via USB or wireless connection. Help.

Hey vickieb310,

I see you've done several things to not help out a black no question on printouts.  If you did not already I would advise looking through the steps outlined in the document below.

Troubleshooting print quality problems

If you have completed these steps, then I suggest call HP for Technical Support on your printer.  Please click the link below to access the global contact list for HP Technical Support.

Contact HP worldwide | HP

Tags: HP Printers

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