JO 4620 / Vista / Documents Print not, however the pictures print correctly
I have an Officejet 4620 set up and until recently had no problem. I bought a bit of photo paper and printed a few beautiful. But since then, the printer prints isn't more documents - Word and no emails - but it will print photos.
I went through several steps of troubleshooting without success. When I send a test page to the printer Windows logo print in color and the words 'Page of Windows printer Test' print in a very pale grey. Then nothing else.
I get the same results using my laptop, my computer laptop girls, my cell, via USB or wireless connection. Help.
Hey vickieb310,
I see you've done several things to not help out a black no question on printouts. If you did not already I would advise looking through the steps outlined in the document below.
Troubleshooting print quality problems
If you have completed these steps, then I suggest call HP for Technical Support on your printer. Please click the link below to access the global contact list for HP Technical Support.
Tags: HP Printers
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