JO 6500 having the status of "stop".

I have an Officejet 6500 e709a.  I used the HP Mac driver to install successfully on my Mac, and it is set as the default printer, with no other printer listed.  When I send a document to print, it goes to the queue and the printer goes into status 'arrested' and not 'summary '.  I tried uninstalling/reinstalling printer settings and reset without success.  Strangely, the printer will print the configuration and diagnostics pages, but the documents still sent in a stopped state.  In addition, I am able to print to my PC of this printer without difficulty.  Any thoughts?

I think that something is messed up in the installation of the software.  I suspect that this is because the printer seems to work from your PC.

We're going to uninstall the software in this way, then reinstall it:

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Now run a software update.

Then, reset the printing system, as described in my previous post.

Finally, download and install the software from here.

Tags: HP Printers

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