KB973687 - msxml3.dll msxml6.dll - services.exe uses excessive virtual memory, the performance impact on the first logon after restart
Since the installation of fix KB973687, I had several SP2 and SP3 systems exhibit behavior that makes them unusable until after the first logon is completed, which can take up to 20 minutes. I've identified the patch (KB973687) and DLLs, that it will update the origin of the problem, but uninstalling the patch does NOT return to normal operation.
I need to understand how to upgrade these systems WindowsXP SP2 and SP3 to restore normal operation, reinstalling Windows, programs, and settings is an expensive solution.
The performance problem is caused by services.exe slowly consumes about 1.5 GB of virtual memory, and then slowly releasing. This seems to be triggered by the first logon after restart, this connection is very slow, the screen is blank for most of it, there might be failures of allocation memory during logon. Once complete this opening of session and memory usage returns to normal levels, recording and return to work normally as do other operations until the system is restarted.
Spent a lot of time working with SysInternals Process Explorer, trying to find what specific service might be involved, lightweight system for bare essential services with no luck.
KB973687 seems to offer only two files msxml3.dll and msxml6.dll. Uninstalling this patch, resettlement V3 and V6 of the XML parser fail to restore normal operation.
Not all systems seem to have place still restrict the differences. Systems that are appear to be the oldest, with Windows XP has been installed for at least a year, installed Microsoft Office and Adobe Acrobat.
Looking for these forums and the Internet, I believe that many have encountered this problem, but have not is it this level of analysis, seem most attribute it to a virus, I see several start explorer.exe manually, I didn't know all the alternatives before reinstalling Windows.
Found the solution, the following has been fixed in System Cleaner of Comodo 2.2.129172.4:
"For some strange reason, after changing some settings of the system with the CSC LastGood.tmp Directoy began to constantly be read from my hard drive. This would occur up to about 90 to 99% of my memory was used and then stopped, begin to free the memory, and the system began to slowly to function normally.
I used the process explore from sysinternals to help diagnose the problem with any process other than services.exe using memory.
I used sysinterals filemonitor to see LastGood.tmp directory has been read repeatedly.
After you have uninstalled CSC the problem has been resolved. »
Even with the effort to find the solution, it was better to reinstall. Hope this solution helps others.
Tags: Windows
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[Mon May 02 18:39:09 2016] -.
[Mon May 02 18:39:09 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.
[Mon May 02 18:39:09 2016] -.
[Mon May 02 18:39:09 2016] Win OS Version: 6.1
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[Mon May 02 18:39:09 2016] [AdobeProgramFiles]: C:\Program Files (x 86) \Adobe
[Mon May 02 18:39:09 2016] [AdobeProgramFiles_x64]: C:\Program Files\Adobe
[Mon May 02 18:39:09 2016] [AdobeCommon]: C:\Program Files (x 86) \Common Files\Adobe
[Mon May 02 18:39:09 2016] [AdobeCommon_x64]: C:\Program Files\Common Files\Adobe
[Mon May 02 18:39:09 2016] [UserRoamingAppData]: C:\Users\username\AppData\Roaming
[Mon May 02 18:39:09 2016] [UserLocalAppData]: C:\Users\username\AppData\Local
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[Mon May 02 18:39:12 2016] View the Adobe end user license agreement
License agreement
By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); You agree to the following terms and conditions. If you do not agree to these terms and conditions; do not use the software. The terms of an end-user license agreement accompanying a particular software file on the installation or downloading of the software take precedence over the below conditions.
The export and re-export of software products are controlled by the United States Export Administration Regulations and such Adobe software may not be exported or re-exported to Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods. In addition; Software Adobe may not be distributed to persons on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.
By downloading or using an Adobe software, you are certifying that you are not a national of Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods and that you are not a person on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.
If the software is designed for use with an application (the "Host" Application) software product published by Adobe; Adobe grants you a non-exclusive license to use this software with the host Application only; provided you have a valid license from Adobe for the host Application. Except as described below; This software is allowed to you to the terms and conditions of the Adobe end user license agreement governing your use of the host Application.
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[Mon May 02 18:39:14 2016] 5 creative Cloud 2014 only
[Mon May 02 18:39:14 2016] 6 creative cloud only
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[Mon May 02 18:39:14 2016] 8 CS5 - CS5.5 - CS6
[Mon May 02 18:39:14 2016] 9 CS5 - CS5.5
[Mon May 02 18:39:14 2016] 10. CS3, CS4
[Mon May 02 18:39:14 2016] 11. Adobe Id credentials
[Mon May 02 18:39:14 2016] 12. Fix file host
[Mon May 02 18:39:14 2016] 13. Quit smoking
[Mon May 02 18:39:14 2016] Choice: >
[Mon May 02 18:39:55 2016] Selected by the user: all the
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[Mon May 02 18:39:55 2016] Orphaned session is deleted: adbeadbeadbeadbeadbeadbeadbeadb
[Mon May 02 18:39:55 2016]...
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[Mon May 02 18:39:55 2016] Delete the contents of the product: AdobeColorVideoProfilesCS CS4, Version: 2.0
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[Mon May 02 18:39:56 2016] Delete the contents of the product: AdobeColorCommonSetRGB, Version: 2.0
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[Mon May 02 18:39:56 2016]...
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[Mon May 02 18:39:56 2016] List of products for cleaning:
[Mon May 02 18:39:56 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >
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[Mon May 02 18:40:28 2016] Type (y) to confirm and delete or (n) to quit smoking... > >
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[Mon May 02 18:40:37 2016] Inventory: ' AdobeApplicationManager-1, 0' Type: SelfUpdate, Action: NoDelete
[Mon May 02 18:40:37 2016] Inventory: 'uninstallts', Type: SIDES, Action: delete
[Mon May 02 18:40:37 2016] AAMref found: .aamref {AC76BA86-1033-FFFF-7760-0C0F074E4100}
[Mon May 02 18:40:37 2016] At least one inventory Non-cotes: false, at least an AAMRef: True
[Mon May 02 18:40:37 2016] Delete the contents of the product: CS5Installer, Version: CS5
[Mon May 02 18:40:37 2016] Deleting file: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db
[Mon May 02 18:40:37 2016] There is no file: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db
[Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':
[Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':
[Mon May 02 18:40:37 2016] SAVED LOG FILE: C:\Users\username\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log
[Mon May 02 18:40:37 2016] Adobe Creative Cloud tool in cleaning completed successfully
[Mon May 02 18:40:37 2016]
[Mon May 02 18:40:37 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*
[Mon May 02 18:39:55 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db
[Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":
[Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":
[Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':
[Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again
[Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':
[Mon May 02 18:40:37 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*
[Mon May 02 18:40:37 2016] -.
[Mon May 02 18:40:37 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.
[Mon May 02 18:40:37 2016] -.
Hi Ludovic % 20Vignals,.
Thanks for sharing of log files, we would like to know the name of the Adobe software that appear in the menu "programs and features" after using the cleaning tool.
We would also like to know the version of the creative cloud that you try to install.
This is the tool that you can use to uninstall Cloud Creative: CC help | Uninstall the creative desktop application Cloud.
You get a message when creative cloud crashes? If so, please let us know of the possible screenshot.
Waiting for your response.
Thank you
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