Keep the Email as the only delivery device
Hello
our product manager has a requirement that when users create an agent, they should be able to view Email as the only delivery option. I need to remove the pager boxes, digital phone and handheld device. I checked all over the internet and the Oracle of the document and did not have any idea on how to do it.
Is this feasible? Please send me advice on this. I'm on 11g.
Thank you
Bahri
This is a bug
Bug 8767810: ENH:ABILITY TO DISABLE/REMOVE IBOT SPECIFIC OPTIONS of the DEVICE (E-MAIL, PAGER)
As a solution, one of the approaches below can be used:
1. create a new device with some 'Email '.
For example: e-mail this user and new delivery profiles and assign this device for delivery profiles created in 'My account' > 'Delivery Options' > 'delivery profiles. "
then set the default delivery profiles active.
Then, in a tab "Destinations" select active delivery profile
In this case, the system will use the new profile of delivery and will not use the profile of 'system' that contains the pager, digital phone and the attributes of the handheld device
OR
2. create a new device with some 'Email '.
For example: the email this user, and then select the default Email in 'My account' > 'Delivery Options' > 'devices. "
Then, in a tab "Destinations" select "Specific devices" > Email only
In this case, system will use the new feature "Email" and will replace the system email and don't choose pager, digital telephone, and attributes of the handheld device
Thank you
Tags: Business Intelligence
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