Laptop crashes when playing music
I have a Sony Vaio F2 series laptop PC
Hello
1. do you get an error message?
2 have you made changes on the computer before this problem?
I suggest you try these methods and check the status of the issue.
Method 1:
Keep the computer in a clean boot and check the status of the issue.
If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7. http://support.Microsoft.com/kb/929135
Note: Please, go to step 7 of the Kb to maintain the computer to a normal startup after you fix the problem.
Method 2:
Try to update the graphics card in Device Manager. If the driver is up-to-date, you can also check with the manufacturer of the video card for the latest available drivers that are compatible Windows 7. For more information about updating a driver in Device Manager, see the link below:
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
Tags: Windows
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Hello
1 how long have you been faced with this problem?
2 do you have you can all changes on the computer before this problem?
3 should. this happen while trying to play a particular file?Update sound card drivers and check.
Reference:
How to update a sound card driver in Windows Vista and Windows XP -
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Signature of the problem:
Problem event name: BlueScreen
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Maybe a problem with my graphics card drivers? This is my first post and I'm not sure if this is really anything that someone would be able to help me with that I don't really know anything about the wiretap, but tips are very much appreciated.
Vista 32 bit
ATI Mobility Radeon HD 2600 graphics card
Thank you
Hello j.d.1882,
1. you have the latest drivers installed for your graphics card?
I suggest that you update the drivers for the graphics card and check if the computer continues to crash.
In addition, I suggest that you download the dump files to check exactly what may cause the problem.
Athttp://skydrive.live.com using your Live ID and I will check:
a. Click Start, select run, type '% SystemRoot%\Minidump' (without the quotes) in the search box and press ENTER.
b go to your desktop, right-click on it and create a new folder named "Dump".
c. copy all the files in memory dump (it looks like Mini092003 - 01.DMP) in Minidump in this folder.
d. right click on the folder of the image, click on "send to" and click on "compressed file (zipped).
e. Please download the ZIP file.
You can check the link for more information below:
http://support.Microsoft.com/kb/307973
Thank you
Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think. -
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Hi EugeneGluskin
1. the music files that you play on the same computer or on a remote site?
2. do you have the updated drivers for the sound card?
3. What is the brand and model of the computer with sound card?
You can perform a clean boot and check if you are facing the same question to the clean boot. To perform the clean boot follow step 1 mentioned in the article below, and then try again check in the clean boot state -
http://support.Microsoft.com/kb/929135
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(do not post on this "thread, as your problems is not the same").
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2. when the problem started?
3. This occurs when you try to play a file in particular?
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Check out the link:
How to troubleshoot sound problems in Windows XP
http://support.Microsoft.com/kb/307918
http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows
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Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.
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