Laptop HP 635: HELP!
My laptop starts normally, but after the loggs of windows to the enire screen becomes black with just the mouse arrow that allows to move without any problem but nithing else can be done.
I can start the Task Manager and use it to launch applications like firefox, but no office displays only a black screen and the mouse arrow.
I tried the battery remove and repeat things, but it dosent work.
IM facing this problem right now that ive used the Task Manager to open firefox and ask this question.
I think windows has been updated the last time the laptop was working normally, but for most didn't copmlete instalation of its updates.
Hello
Try the following.
Boot the computer normally and log.
Black screen, hold down the ctrl and alt keys and press delete.
Select Task Manager.
Click on file and select the new task.
Type rstrui - also enter a tick in the box for "create this task with administrative privileges" - and click on Ok.
When the system restore interface is loaded, choose a restore point at least 48 hours before the log - it occurs first and then proceed to the system restore.
If the above is not correct the problem, try to run the steps in the link below.
Kind regards
DP - K
Tags: Notebooks
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