Laptop HP g6 - 2183sr: Windows hangs at startup; How to do a factory reset?

Hello

My laptop HP g6 - 2183sr has its windows crashing each time to the attempt to restart and goes in restarts without end

How to perform a factory reset? Is there a factory reset at all? or should I order a DVD recovery HP desktop system?

Any help, please? I tried to use F10 on startup, but it leads to wich BIOS that I don't need. When I try F11 he prays instalation DVD.

Please, what happens?

Factory reset is made from F11. If it doesn't work not your recovered files may be damaged. HP support a call to order of the restore media.

If you live in the United States / CA, coordinated HP here.

Tags: Notebooks

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    References to Vista also apply to Windows 7.

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