Laptop with permanent mute

I have a HP 14 bo 15dx 8.1 Win running. No matter what I do, she remains silent even if I manually raise the bar of his.  The keyboard is not on.

I tried reinstalling the drivers via the recovery files. Mutiple scan with your antivirus software and malware.

Help, please.

David

TheDude10,

You have been the victim of a problem of update that was making the rounds recently: KB2962407

If the update is the underlying case of your problem, the following solution will solve the problem.

A lot of descriptions on the fix is available - essentially you just need to uninstall the update from Windows Update, set the update on 'Ignore' to prevent it from charging and go about your life.

Our own Provost Expert DavidPK has provided elegant and simple instructions to remove the update and set the system of rights:

Solution: Sound only works for about 1 hour after I restart

Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

Although I strive to reflect best practices of HP, I do not work for HP.

Click on accept as Solution when the answer is a good solution or workaround!

Tags: Notebooks

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