Lenovo Canada refuses to replace my 3000 N100 bad battery.

I followed the advice given by Mark_Levono and called Lenovo support and I was told that they will not honor the warranty of 18 months for me because my warranty is more based on one year her.  I fully meet the condition of replacement displayed in the URL (see URL http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69671). They said that they do not know it and the link isn't an official announcement and maybe it's an obsolete page. I get only a few days left and I need help to get my Lenovo battery fixed. Can I call rather USA Lenovo support or if your guy have another number I can complain about it? Thank you.

Jingyu, welcome to the forum,

Sorry to hear that you're having trouble. We gave you a call by the rep number you were talking about? It is very important as you say that you have only a few days left.

If you have a phone number, I would call again and if possible to make reference to the number of appeal; You'll perhaps reach a more useful Rep. the Outphasing 69671 document once again, but also point out that it has been changed on 2008-08-25, printed at the bottom of the document, and it is up to date. Make sure you get a new phone number.

If you are a new refuse and know absolutely sure that you meet all the requirements, tell them you want to file a complaint and they should be able to start this process.

Let us know how you go.

Tags: Lenovo Notebooks

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