License for Adobe Acrobat 9 Pro doesn't work anymore - why?
I get a very strange error message that says my license is no longer valid. I have captured an image of the screen of the error and would like for someone to look at. If all goes well, this problem can be solved quickly, because I'm in the middle of some work of Acrobat. Please HELP!
Note that day I tried the following (in this order):
1. do you have a repair in the drop-down Help menu.
2. downloaded from Adobe one all-new Adobe Acrobat 9 Pro (AA Pro 9) and then do a repair.
3. turn off the Norton firewall protection.
4 uninstalled AA 9 Pro and then reinstalled the newly downloaded AA 9 Pro (2).
None of these solved the problem. I have a Windows Vista platform (32 bit).
Here are the details of the error message:
****************************************************************************************** ******************
Label: License for this product has stopped working
Table of contents:
You cannot use this product at this time. You must repair the problem by uninstalling
and reinstalling this product or contacting your COMPUTER administrator or Adobe customer
support for help.
****************************************************************************************** ******************
Post edited by: Birdy40
Once you have uninstalled, you should have done two additional steps before the relocation: 1 remove any left over parts of the Acrobat file and 2. Run http://labs.adobe.com/downloads/acrobatcleaner.html. They are not sure of the problem, but in many cases, the problem is related to errors in the registry that solves the vacuum. Sometimes, there are also a few corrupted files left in the folder Acrobat, especially some bad addons that can be a problem.
Tags: Acrobat
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