Linking services to configuration items, Infra v8
Is there a way of setting that services only to return in a search on the call screen, are those that were associated with the one ABOVE. I looked at so that it toggles a checkbox, but I saw nothing.
Background:
We are logging the calls against the shop tills that may offer different types of services.
Until n ° 1 offers:
Purchases
Banking services
Until the no2 offers you:
Purchases
Payments on account
Banking services
Reservations
Now when you connect to a call, it will bring all services for these two cases, even if they have only the benefits described above related to them.
What is design or I do the incorreectly link?
Thank you
Merlin
We were disappointed to find that VMSM doesn't have a method of filter/link service configuration items either.
In our case, we made use of the configuration item Type and the class to try to organize our CIs into functional groups that are aligned with our services. But there's no direct link / filter in the software 9 to my knowledge) you can do this is useful. There is a graphical display of CI in service relationships, but its use is very difficult since it's really just a graphic ginat with "connect the dots" in every sense. In fact, in our system of IPK we abandoned the use of the service field all together and just use the CI and the CI Type for the ticketing and routing of calls.
Tags: VMware
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