Locks boot S5-1020 HP HP screen & cannot open the bios banner

My HP S5-1020 primer Office No.  It hangs at the initial screen of HP.  By pressing f10 at startup several times did nothing, he never goes to the bios screen.  There is no light on the keyboard so I suspect something wrong with usb.  I tried different keyboards and different usb ports.  All the fans in the case are well-developed.  Power led is steady green.  I removed the 2 ram dims and tested individually by themselves.  Nothing helps so far.

Any ideas what could be the problem?

Hello @fixerguy,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your HP Pavilion Slimline s5-1020 desktop PC freezes at the HP logo and you are not able to access the BIOS with a USB keyboard. The problem you describe seems to be a physical problem and you have only USB connections to connect a keyboard. I recommend that you call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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