logo JPEG to PDF display low resolution in reader but ok in acrobat DC, any ideas why?

I gave a client a jpeg of their company logo which they have downloaded on their ticket service online. The system they use generates a PDF tickets. The customer complained that the logo is not rendered correctly in Acrobat Reader. I was sent one of these tickets and seen in Acrobat reader logo is low-resolution and has a grey box behind it, it also prints like that also. However in Acrobat DC it renders correctly and also prints correctly.

I appreciate more info is probably required on which system is used to generate the PDF file, , but someone have any ideas on what could be the cause? They do not have problems with any other graphic they transferred.

Try Acrobat Reader DC.

Tags: Acrobat

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