Low volume after installing several different drivers. Can not find the original driver to reverse the effects

Hello. First of all, thank you for taking the time to read this message. I'll try and add all the valuable information that I can. However, if you would like more information to help solve the problem, please let me know. So a few weeks ago, I noticed that my audio was very distorted (as you know that your laptop does when you work it, the sound the sound). I downloaded the driver HD audio Realtek, made sure it was updated to help with the distortion. Well, then the volume become too low. I continued install audio drivers Realtek HP, remove all devices from realtek (under sound, video, game in Device Manager controller), passing through updates on internet, etc., but nothing works. In addition, I have gone from reading devices (under the volume in the taskbar icon), by selecting My speakers, go to the properties and selecting improvements and selecting "Loudness Equalizer." So far, which helped a bit. My volume is now 100% and it looks like he did when he was 20% (when there is no problems).

Unfortunately, I do not know how long this problem has persisted, and I don't think that there is a restore point before that time to try to reverse the effects. Is it possible that I can find the original driver delivered with this laptop? Currently, I went to Device Manager > Sound, Video, game controller, Realtek HD Audio, update > Browse > let me pick > choose the driver earlier.

Any advice would really be welcome

Hi @kendrat0,

Welcome to the Forums of HP's Support. It's a good place to find the help you need, other users, HP experts and other support staff. Thank you for sharing the details of the problem. I want to help you.

If I understand correctly the audio quality is lower than expected and need a solution.

(Correct me if I'm wrong, and I thank you for the details)

Could you please provide me with the product number of the PC? If you don't know how to find this information, please click here for more information.

I have a few steps, you can perform to resolve the issue: remove audio drivers & reinstall the original drivers update Audio drivers on the official website of HP for windows 10 (click on the changes on the top to switch between the BONES).

Increase the volume on the playback device settings after you set your speaker as the default device. For more steps, follow a similar post on the HP Forums: click here

Perform a hard reset

* Reset the BIOS default

* Run the test Audio of Diagnostics of material for the PC HP (UEFI)

* Update the BIOS

* Reset your computer

Perform a recovery of the HP system

I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by clicking on the solution and laurels, buttons that help and others see that we have the answers!

If you are unable to reach a resolution, please click on accept the Solution to help others with similar issues.
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Kind regards

Tags: Notebooks

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