low volume in the 6s iphone call

I bought the new iphone 64 GB 6s in the last week and noted that the volume of the earpiece is quite low.i can't hear calls properly.volume is ok with hands-free bluetooth and speaker kit and only has problem with earphone. I checked all the settings but nothing is useful, then please help as I am very bored with the poor performance of the phone.i follows adjustments, but nothing has worked for me

1. activate the hearig

2. verified volume options

3 restart my phone

4. the latest software is already installed

If anyone has a solution please share otherwise I think back to the android phone that I expected this question in the iphone.

Hello aghaffar16,

Thank you for using communities Support from Apple!

It is my understanding that you experience low volume from your iPhone using a headset.  It is certainly not expected behavior.

Looks like you have already made a good troubleshooting.  The next thing I would do is try another headset and see if the results are the same.  As obvious as it may seem, remember that the headphone is plugged all the way to the iPhone.  Don't forget to turn up the volume while you are actually on a call.  When not online, the volume allows you to control the music, alerts and other sounds on the iPhone, but not the volume of calls.

More information on what to do if trouble hearing a call can be found here:

If you do not hear a person on an appeal or a voice message or if the sound is not clear on your iPhone

See you soon!

Tags: iPhone

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