M1217nfw: m1217nfw showing does not like scanner on win 8.1

Hello!

I have the HP LaserJet Pro1217nfw. It is installed on my desktop PC which runs on Windows 7 and is part of a network of wirelness. I have no problem to access all the features on the desktop to make it work perfectly well there.

The problem is with my tablet, the Surface Pro 2. It is connected to the printer via the network and has installed on it to update printer drivers. Its operating system is 64-bit Windows of 8.1. It can connect to the printer and print documents very well, however, he fails to recognize is as a scanner. No program, even not the HP all-in-One or HP scanning and Capture apps, don't recognize the functions scanner. All of them see a printer, but nothing more. It is not also recognize it as a fax device, but I do not use Fax if it is less of a problem. I mention only that she could be part of the question, but I'm only interested in scanning.

There is another parameter, the configuration or step I'm missing? Or is there a compatibility issue that I'm not aware of (and somehow affects only the scanner/fax)?

Again, I want to emphasize that it prints from the Tablet without problem. But my Tablet does not recognize it as a scan.

I apologize if a problem like this has been posted before. I spent the last hour trying to Google answers both on WIndows and HP but have not found anything that really addressed this type of issue

Thank you for your time and help!

Thanks for providing this information verenthis .

I see that you have just problems with scanning and faxing being recognized on the Surface Pro 2. The office is very well.
I'd love to help you.

Download and run the Print and Scan doctor. It will diagnose the problem and could solve it automatically. http://www.hp.com/go/tools > using HP diagnostic tools for printers under Windows HP.

What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

If you need help, let me know.
Please enter it in detail if you still have questions, so I can help you better.

Have a great day!
Thank you.

Tags: HP Printers

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