Mac App Store does not load

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• App Store does not load

  I have an old iMac to four year running El Capitan 10.11.4

  My machine ran that sort of update a few days ago and since then he said that I have an update to load into the App Store.

  However when I try to open App Store I just get the doom whirly thing and a blank page.

  I'm doing something wrong?

  H

  Hello

  Just in case, check exactly what OS X is installed.

  Click on your menu  Apple at the top left of your screen. In the drop-down menu, click on: about this Mac

  If you see v10.11.5, this is the latest version of El Capitan.

  If you see v10.11.4, restart your Mac and then open System Preferences > App Store , then click on: check now

  That should launch the App Store for you, then you can update to v10.11.5.

  If you still have problems loading the App Store, start Safe Mode removes system caches that can help.

  Follow these steps to start in safe mode.

  1. Start or restart your Mac.
  2. As soon as you hear the startup tone, hold down the SHIFT key .
  3. Release the SHIFT key when you see the logo Apple appears on the screen.

  After the Apple logo appears, this may take longer than usual to reach the login screen or your office. This is because your Mac performs a check of directory of your drive to boot in safe mode.

  To leave safe mode, restart your computer without pressing any keys during startup.

  Then, open the App Store and try to update again.

  If you still have problems, you can install the v10.11.5 by downloading the combo > Download OS X El Capitan 10.11.5 Combo Update

• the store is down or is it my computer... the store does not load for me to download apps

  .the store does not load for me to download apps

  He has already worked? If this is not the case, check the resolution of your screen. It must be 1024 x 768 minimum to access the store and apps.

• my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Step 1

  VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.

  Step 2

  When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:

  /Library/LaunchDaemons

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

  A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.

  Step 3

  In the LaunchDaemons folder, there may be one or more files with the name of this form:

  com Apple.something.plist

  When something is a random string, without the letters, different in each case.

  Note that the name consists of four words separated by dots. Typical examples are:

  com Apple.builins.plist

  com Apple.cereng.plist

  com Apple.nysgar.plist

  There may be one or more items with a name of the form:

  com.something.plist

  Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.

  These names consist of three words separated by dots. Typical examples are:

  com.semifasciaUpd.plist

  com.ubuiling.plist

  Sometimes there are items (usually not more than one) with the name of this form:

  com.something .net - preferences.plist

  This name consists of four words (the third hyphen) separated by periods. Typical example:

  com.jangly .net - preferences.plist

  Drag all items in the basket. You may be prompted for administrator login password.

  Restart the computer and empty the trash.

  Examples of legitimate files located in the same folder:

  com.apple.FinalCutServer.fcsvr_ldsd.plist

  com Apple.Installer.osmessagetracing.plist

  com Apple.Qmaster.qmasterd.plist

  com Apple.aelwriter.plist

  com Apple.SERVERD.plist

  com Tether.plist

  The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.

  Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.

  If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.

  If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.

  Step 4

  Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

  If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.

  The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.

  Step 5

  The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.

  Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.

  Step 6

  This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.

• App Store does not open

  Under OS X El Capitan 10.11.4 iMac.  When you click on the App Store, it does not; the wheel of time turns just in the upper left corner.  The last time that the App Store has opened, I tried to update of the Keynote, and Numbers (I clicked on update and walked away); now they show on the Launchpad as if suspended so I open them via the Finder.  It is a problem I've had for at least a month; I have no trouble to solve because I rarely use the iMac, but I don't want to correct any suggestion would be gr.

  Hello

  Since the App Store does not open, check if the startup disk need to repair and restore OS X using OS X Recovery.

  Start your Mac while pressing the command + R keys.

  From there, you should be able to access the built in utilities in OS X recovery to repair the boot and OS X restore disc.

• App Store does not work

  Dear Apple, personal,

  My App Store does not work. I'm not sure but I think since I upgraded my iOS version 9.3 the App Store has stopped working. I mean I tried to download several apps and their icons still display the word "pending"... It doesn't matter if I'm with a Wi - fi or cellular... It just doesn't... I have an iPhone 6 (bought on March 2016 in Houston - TX). Please, help me to solve this problem. Thank you very much. Paola Pereira.

  Have you ever tried to force restart the phone after the update into the button sleep and home for 10 seconds, until the Apple logo comes back again?

  You won't lose data, but force the reboot can cure some problems after installing new software or applications.

  Also try logging out of your account in the settings/iTunes and AppStore, reboot the phone and you log in again.

  In the event that you have implemented in settings/general/Restrictions of restrictions, turn them off and try again to update or download your applications.

• App tab does not load

  My App tab does not load in the drop-down list creative cloud. I got the spinning wheel of death. Someone please help!

  

  Try Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

• The Adobe Desktop installation program will not load the app screen tab, all I see is the loading icon and runs continuously without ever loading. All the other tabs seem to load without any delay, only the app tab does not load. I tried to uninstall and

  The Adobe Desktop installation program will not load the app screen tab, all I see is the loading icon and runs continuously without ever loading. All the other tabs seem to load without any delay, only the app tab does not load. I tried to uninstall and reinstall the software, rebooted a couple of times and tried to activate the download of the Premier Pro via the website, but it still doesn't load in the desktop application.

  This solved the problem for me:

  Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

• App Store does not open, ball keeps spinning.

  My App Store won't open on my MacBook pro. Ball guard spinning.

  Howdy Dennis,

  Thank you for using communities Support from Apple.

  If the App Store will not be open on your Mac, then I suggest to try to see if the same thing happens in a new user.  This will help us determine the next step in troubleshooting.

  How to test with another user account

  You can find out if unexpected behavior is related to the user file or a parameter in trying to reproduce the problem to a different user account. This process includes creating a new user account, connect to it and test for the issue.

  Create a test user account

  1. In the Apple menu, choose System Preferences.
  2. Click the users and groups in the System Preferences window.
  3. Click the lock icon and enter an administrator name and password.
  4. Click on the button Add (+) below the list of users.
  5. Choose a type of user in the new pop-up menu.
  6. Give the user a name and first name, account name, and password.
  7. Click OK.
  8. Close the System Preferences window.

  If there are documents from your user account that you want to test with original, place a copy of these items in the shared folder in the users folder. Press the Option key while dragging a file in this folder to create a copy.

  Connect to the test user account

  Log out of your current user account by choosing logout in the Apple menu, and then open a session the new account that you created. If you are prompted to login with your iCloud or Apple ID account when you log in, skip this step.

  Try to reproduce the problem

  Try the same steps that caused the unexpected behavior to appear. For example, if you are unable to print, try printing from this user account. If you were unable to connect to the Internet, try to navigate on a website of this user account.

  If you use specific test settings depends on (for example using a specific e-mail account or an account iCloud) implemented the same test user account. For email and other parameters, you can use the Internet accounts pane in system preferences to set up these types of accounts. If your home folder files are necessary for tests, copy them into the shared folder in the users folder (/ Users/Shared). After you connect as a user test, copy these items to the same location in the test user home folder to test with.

  If a problem occurs in account only one user

  Is using the same steps in a user account test does not cause the same unexpected behavior, most likely you don't need to reinstall applications or OS X.

  • If a problem occurs only in a single application, check the documentation or Web site for instructions on troubleshooting specific preferences or the definition of the application files.
  • If you need help with a problem or a specific alert message, search the Apple support Web site for the text of the alert message you see.

  If a problem occurs in more than one user account

  If the same unexpected behavior occurs in more than one user account on your Mac, try checking for software or hardware problems.

  How to test a question in another account on your Mac.

  Take care.

• Mac App Store will not buy an app

  I try to get the Motion 5 app on the App Store. I click on the button buy, but then a small loading wheel will appear near the upper-left corner of the window. It turns and turns, but it never downloads the app - it does not even connect. Any thoughts?

  It requires OS X 10.10.4). or later version

  what OS X are you running

• App Store does not!

  Well long story short, I can't do either in app purchases, or download updates for my apps because the App Store will not accept my billing information. Does anyone know why this may be? My card works and I know there is money in my account to be able to perform the operation, then I do not understand. Any help would be greatly appreciated.

  See the following for change or remove your information from payment Apple ID - Apple supported and use the iTunes Store support link available to it:

  If you need help to change your payment information, credit card or billing information, contact iTunes Store support.

• iMovie on Mac App Store is not installed

  I have a Macbook Pro 13 inch Mid 2012. It works on OS X El Capitan 10.11.2

  I wanted to buy iMovie for awhile. I bought this computer so I couldn't download it for free. Finally, I got an iTunes card and decided to buy this application. But it was not set up for 2 hours! It is just stuck and wrote "Waiting."... » :

  It shows also in the launch area that the app is paused:

  

  I don't know what to do. I restarted the App Store, I restarted my computer, I shut down my computer manually and turned on the back, I signed my account iTunes and back, I pressed the 'PAUSE' button but it doesn't do anything. Any ideas will be appreciated!

  Remove the download and try again.

  Click on the download icon in the Launchpad, until the icons start jiggling and an X will appear. Click on the X to delete the download.

  Make sure you have no software antivirus or apps such as Little Snitch because these interfere with the Mac App Store and iTunes.

  By the end of 2012 mini Mac, OS X El Capitan 10.11.2; Apple Watch, 38 mm silver AL, Watch OS 2.1; iPad 2 & iPhone 6 + iOS 9.2 air

• Why App store does not Touch ID on my iPhone 6?

  When I use the App store it requires me to enter my password. If I use my iPad or my iPhone is the same thing. I have to close the App store and go to iPassword, which allows me to use Touch ID to find my password to Apple, I then copy. Then I close iPassword, reopen the App store, and stick it in the dialog box. Why the App store will not use Touch ID?

  And Yes, in my settings, I activated Touch ID for iTunes and App store.

  It simply doesn't get it. Boring waste of time.

  Check your TouchID settings and parameters to App Store

  See you soon,.

  Adam

• App Store does not respond

  I have 3 updates waiting to be installed in the mac App Store, but I can't connect to it. The system cannot connect to the Mac App store, and the window remains empty. There is no time-out or the error message just the small rolling wheel forever. System reboot didn't help.

  Hi rolbacon,

  I understand that your MacBook is unable to connect to the Mac App Store to complete some app updates.

  Even if you don't get an error message, please see

  OS x: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

  Please check that you go through the article.

  Take care.

• App Store does not work after upgrade to 10.11.2

  Hi guys,.

  A day after Mac OS X El Capitan 10.11.2 came out, I installed in on my MacBook Pro 15 "retina mid-2014. After you install the updated AppStore has stopped working.

  I see that some update is available (both of badge on AppStore icon and label "1 update" icon in the Apple close menu 'App Store' menu), I am able to run applications AppStore without any problem, asked a password for AppStore at some point, but when I run AppStore, what I see is an empty window with a toolbar , logo of the AppStore in the middle and a cone running right beside 'back' and 'forward' buttons on the left side of the toolbar. It does not matter what section of the toolbar, I chose (featured, Top Charts, categories, purchased or updates), nothing happens, spinner is continue to run and does not stop after doing that again for hours.

  Is that what someone has any ideas what it could be and how I can get my AppStore rerun?

  Thank you!

  Please test after taking each of the steps that you have not already tried it. Stop when the problem is resolved. Back up all data before making any changes.

  Sometimes, the cause of the problem may be an Apple network, whereby failure cases none of the steps below will have no effect. You just have to wait for the failure be fixed. This should rarely, if ever, take more than a few hours.

  Step 1

  Connect to the App Store by selecting Sign In in the Store menu. If you are already connected, disconnect and then reconnect.

  Step 2

  Log off or restart the computer.

  Step 3

  Remove or disable 'LittleSnitch' or any other third party software like that blocks outbound connections to network in accordance with the instructions of the developer.

  Step 4

  Start in safe mode and log on to the account of the problem.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for additional instructions.

  Safe mode is much slower to boot and run as normal, with limited graphics performance, and some things work at all, including an audio output and a Wi - Fi connection on some models. The next normal boot can also be a bit slow.

  The login screen is displayed even if you usually connect automatically. You need your password to log on. If you have forgotten the password, you will have to reset it before you begin.

  After testing, restart as usual (not in safe mode).

  Step 5

  If possible, connect to a different network and test.

  Step 6

  Reset the NVRAM.