Malware - issue Safari

My daughter's computer has apparently received a Malware infected.  Safari has been locked up.  She has "Force Quit" Safari and now the icon is gone.  I don't have a Mac, it's difficult to help him by phone.  Any thoughts?

If she force quit Safari and restarted with no recurrence of the scam message, everything should be good.

More details below.

Phony 'technical support' / 'ransomware' popups and web pages

Tags: Mac OS & System Software

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