MG5520 of printing is "Wavy" - text printed not straight

Background:

I have a MG5520 printer, I got towards the end of the spring semester of 2014 for the school.  I kept it stored during the summer in an air-conditioned environment. I have a MacBook Pro and a configuration of Document Microsoft Word 2004. My ink level is sufficient (1/4 full) and I will on their evolution.

Current issue: it is printing all text which is horizontal in a kind of wavy training.  I don't know if this has to do with the ink levels, but I'm positive that I have a sufficient amount of ink.

Current moves performed to solve problem: I carried out the maintenance of the machine of 'Print [ing] the reason for the nozzle control', 'Clean,' 'Deep cleaning', "Auto seat alignment", "print [ant to] the value of the head alignment," "Cleaning roll" and "The bottom plate cleaning."

Result: Currently, all these movements were in vain, and the problem persists.

What I need: advice and Assistance on how to solve this problem.

Hi FastTuhNap,

According to your description of the problem, the Film of encoder inside the printer can be stained.  Please follow the procedures below to check the status of the film and clean it if necessary:

1. press the power button to turn off your PIXMA MG5520.

2. unplug the power cord from the printer.  Don't forget to turn off the power to the printer and unplug the power cord first.

3. open the cover of the paper exit.

4. check if the movie Encoder inside the printer is clear.  The Film of the encoder is the transparent thin layer.  Please see this image:

5. If the movie Encoder is laid out as shown in the picture, it should be cleaned.

6. pour a few drops of neutral detergent (2 to 3 drops of detergent 1/4 cup of tap water) on a q-tip with water. CAUTION: Do not use any other detergents.

7 dampen a q-tip with the prepared cleaning water. Remove extra water so that the water falls.

8. use the moistened swab, wipe the movie Encoder.  ATTENTION: Be careful so that the water falls inside the printer.

ATTENTION: Do not contact the rail. If the rail is contacted, the print quality may have deteriorated. The Film of the encoder is fixed to the printer with the springs at the ends. If the movie is pushed too hard, it can be dislocated. Do not push the film. Just gently move the q-tip on the surface of the film.

Also, please keep your hands off the printer and clean the film with the tip of the swab.  Replace the new swab frequently.

9 remove all stains or burrs of the film until that whole movie becomes transparent and clear.

10. If the trail of detergent is left on the film, clean them with a cotton swab moistened with water.  If moisture is left on the film, remove it using a cotton bud dry and wait until the film dries well.

11. close the paper exit cover and plug the power cord of the printer.

12. press the power button to turn on your PIXMA MG5520.

13. Please print a test page.

14. If the problem persists, check and clean the Encoder Film again.

If the print quality still has not improved even after several Movie Encoder cleaning, it is recommended that you contact the direct technical assistance. There is NO charge for this call. Information in real-time to a technical assistance call live would be very beneficial in this case.

Please call 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays). A Canon technical support representative will be able to solve this problem more quickly.

Tags: Canon Printer

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