Mid-2012 retina Macbook Pro does not stop

My mid-2012 retina Macbook Pro running El Capitan (v 10.11.5) won't shut down or restart. Taken to the Apple store where they ran diagnostics on it and can't find anything wrong. Suggested I have reinstall the OS. I reinstalled, then backed up with Time Machine. The problem persists.

I think I can get a report of incidents which may be helpful, although I've never shared before. To include or omit any information would be helpful.

Especially the crash report reads "identifier" and "responsible" as: "com.apple.AmbientDisplayAgent". Type 'Exception' is ' EXC_BAD_ACCESS (SIGSEGV) "and the" subject crashed ' reads ' queue 5 sending: DispEventQueue "."

Any help would be appreciated.

I see now mid-2012 retina Macbook Pro El Capitan (v 10.11.5) running.

It does nothing?  I think I would resume.

They run the VST (video-Test systems)?  If this isn't the case, I'll ask for it.

https://www.Apple.com/support/MacBookPro-videoissues/

Tags: Mac OS & System Software

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    16/04/2016 01:42:49.000 kernel [0]: ARPT: 73359.434903: ARPT: reason Wake: Wake on MDNS Service

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    16/04/2016 01:42:49.000 kernel [0]: ARPT: 73359.705713: AirPort_Brcm43xx::powerChange: Wake - wake-up full system / Dark Wake / maintenance wake

    16/04/2016 01:42:49.000 kernel [0]: ARPT: 73359.705740: IOPMPowerSource information: onWake, SleepType: Normal sleep, "ExternalConnected": Yes, "TimeRemaining": 0.

    16/04/2016 01:42:49.000 kernel [0]: ARPT: 73359.705759: ARPT: reason Wake: Wake on MDNS Service

    16/04/2016 01:42:49.000 kernel [0]: ARPT: 73359.705792: AirPort_Brcm43xx::platformWoWEnable: WWEN [disable]

    16/04/2016 01:42:49.000 kernel [0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340

    16/04/2016 01:42:49.000 kernel [0]: AppleCamIn::wakeEventHandlerThread

    16/04/2016 01:42:49.000 kernel [0]: [HIDDEN] [ATC] AppleDeviceManagementHIDEventService::processWakeReason Wake reason: host (0x01)

    16/04/2016 01:42:50.000 kernel [0]: Airport: Link Up on awdl0

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    16/04/2016 01:42:50.548 ntpd [195]: sigio_handler: sigio_handler_active! = 0

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    16/04/2016 01:42:50.564 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:42:50.616 com.apple.usbmuxd [81]: _SendAttachNotification device 60:a3:7d:a0:e4:ce@fe80::62a3:7dff:fea0:e4ce._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

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    16/04/2016 01:42:54.000 kernel [0]: AppleCamIn::handleWakeEvent_gated

    16/04/2016 01:42:54.000 kernel [0]: TCON: the loan at HW

    16/04/2016 01:42:54.000 kernel [0]: AppleCamIn::handleWakeEvent_gated

    16/04/2016 01:43:04.829 iTunes [1437]: entry: _AMMuxedDeviceDisconnected, mux-device: 654

    16/04/2016 01:43:04.830 iTunes [1437]: entry: __thr_AMMuxedDeviceDisconnected, mux-device: 654

    16/04/2016 01:43:04.830 iTunes [1437]: TID: 20 c 83 - Mux ID not found in the mapping Dictionary

    16/04/2016 01:43:04.830 iTunes [1437]: TID: 20 83 c - handle cannot disconnect with invalid ecid

    16/04/2016 01:43:10.069 com.apple.usbmuxd [81]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple - mobdev2._tcp, 8e9e07de

    16/04/2016 01:43:10.071 com.apple.usbmuxd [81]: _SendAttachNotification device 60:a3:7d:a0:e4:ce@fe80::62a3:7dff:fea0:e4ce._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:43:10.072 com.apple.usbmuxd [81]: _SendAttachNotification device 60:a3:7d:a0:e4:ce@fe80::62a3:7dff:fea0:e4ce._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:43:10.073 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:43:10.073 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:43:15.033 iTunes [1437]: entry: _AMMuxedDeviceDisconnected, mux-device: 656

    16/04/2016 01:43:15.033 iTunes [1437]: entry: __thr_AMMuxedDeviceDisconnected, mux-device: 656

    16/04/2016 01:43:15.034 iTunes [1437]: TID: 20 c 83 - Mux ID not found in the mapping Dictionary

    16/04/2016 01:43:15.034 iTunes [1437]: TID: 20 83 c - handle cannot disconnect with invalid ecid

    16/04/2016 01:43:54.000 syslogd [46]: sender ASL statistics

    16/04/2016 01:46:49.780 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:46:49.780 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

    16/04/2016 01:46:57.141 iTunes [1437]: entry: _AMMuxedDeviceDisconnected, mux-device: 658

    16/04/2016 01:46:57.142 iTunes [1437]: entry: __thr_AMMuxedDeviceDisconnected, mux-device: 658

    16/04/2016 01:46:57.142 iTunes [1437]: tid:1bba7 - Mux ID not found in the mapping Dictionary

    16/04/2016 01:46:57.142 iTunes [1437]: tid:1bba7 - handle cannot disconnect with invalid ecid

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780084: wl0: setup_keepalive: 900, 30, retry_count 10 retry_interval interval

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780094: wl0: setup_keepalive: local IP address: 192.168.0.6

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780097: wl0: setup_keepalive: remote IP address: 17.252.12.24

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780100: wl0: setup_keepalive: Local port: 49161, remote port: 5223

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780104: wl0: setup_keepalive: Seq: Ack 2180243861,: 1713386523, Win size: 4096

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780129: wl0: MDNS: IPV4 address: 192.168.0.6

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780132: wl0: MDNS: IPV6 Addr: fe80:0:0:0:aebc:32ff:feb0:2d2b

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780136: wl0: MDNS: IPV6 Addr: fde9:489 d: 3 c 38: 0:aebc:32ff:feb0:2d2b

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780140: wl0: MDNS: IPV6 Addr: fde9:489 d: 3 c 38: 0:f587:1d3e:2842:7942

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780143: wl0: MDNS: 3 SRV REB, 4 TXT REB

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780146: wl0: MDNS: 1 UDP ports: 4500

    16/04/2016 01:47:49.000 kernel [0]: ARPT: 73659.780149: wl0: MDNS: 4 ports TCP: 60554 60554 3689 3689

    16/04/2016 01:47:51.000 kernel [0]: PM response has taken ms 1931 (55, powerd)

    16/04/2016 01:47:51.000 kernel [0]: ARPT: 73661.703970: AirPort_Brcm43xx::powerChange: sleep system

    16/04/2016 01:47:51.000 kernel [0]: ARPT: 73661.703989: IOPMPowerSource information: onSleep, SleepType: Normal sleep, "ExternalConnected": Yes, "TimeRemaining": 0.

    16/04/2016 01:47:51.000 kernel [0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340

    16/04/2016 03:12:54.000 kernel [0]: AppleThunderboltNHIType2::prePCIWake - power-up full - took US 1

    16/04/2016 03:12:54.000 kernel [0]: - full - AppleThunderboltGenericHAL::earlyWake took 0 milliseconds

    16/04/2016 03:12:54.000 kernel [0]: Airport: link down on awdl0. Reason no. 1 (unspecified).

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73662.220223: wl0: wl_update_tcpkeep_seq: Seq Original: Ack 2180243861,: 1713386523, Win size: 4096

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73662.220245: wl0: wl_update_tcpkeep_seq: update UserClient Seq 2180243861, Ack 1713386523, Win-dimension 330 seq/ack/victory

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73662.220268: wl0: leaveModulePoweredForOffloads: Wi - Fi remains on.

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73662.254025: AirPort_Brcm43xx::platformWoWEnable: WWEN [activate]

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73662.254859: AirPort_Brcm43xx::syncPowerState: [active] WWEN

    16/04/2016 03:12:54.000 kernel [0]: IOThunderboltSwitch < 0 > (0x0): listenerCallback - HPD Thunderbolt package for road port = 0 x 0 = 11 unplug = 0

    16/04/2016 03:12:54.000 kernel [0]: IOThunderboltSwitch < 0 > (0x0): listenerCallback - HPD Thunderbolt package for road port = 0 x 0 = 12 disconnect = 0

    16/04/2016 03:12:54.000 kernel [0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340

    16/04/2016 01:47:53.000 kernel [0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - intel_rp = 1 dlla_reporting_supported = 0

    16/04/2016 03:12:54.000 kernel [0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - attempts = 5

    16/04/2016 03:12:54.000 kernel [0]: Wake right?:

    16/04/2016 03:12:54.000 kernel [0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340

    16/04/2016 03:12:54.000 kernel [0]: AppleCamIn::wakeEventHandlerThread

    16/04/2016 03:12:54.000 kernel [0]: CCF: PowerByCalendarDate parameter ignored

    16/04/2016 03:12:54.000 syslogd [46]: sender ASL statistics

    16/04/2016 03:12:54.000 kernel [0]: previous cause of sleep: 5

    16/04/2016 03:12:54.000 kernel [0]: AppleThunderboltNHIType2::prePCIWake - power-up full - took US 2

    16/04/2016 03:12:54.000 kernel [0]: - full - AppleThunderboltGenericHAL::earlyWake took 1 milliseconds

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73663.553923: wl_print_wake_pkt: MAC Addr 9 c: 20 Source: 7B: b5:bc:6 d ac:bc:32:b0:2d:2 b Dest

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73663.553929: wl_print_wake_pkt: IPv4 Addr Source 192.168.0.14 Dest 192.168.0.6

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73663.553931: wl_print_wake_pkt: TCP Port Source 62484 Dest 3689

    16/04/2016 03:12:54.000 kernel [0]: IOThunderboltSwitch < 0 > (0x0): listenerCallback - HPD Thunderbolt package for road port = 0 x 0 = 11 unplug = 0

    16/04/2016 03:12:54.000 kernel [0]: IOThunderboltSwitch < 0 > (0x0): listenerCallback - HPD Thunderbolt package for road port = 0 x 0 = 12 disconnect = 0

    16/04/2016 03:12:54.000 kernel [0]: TBT W (2): 0 x 0040 [x]

    16/04/2016 03:12:54.000 kernel [0]: en0: BSSID changed for d0:03:4 b: d3:ec:3 has

    16/04/2016 03:12:54.000 kernel [0]: en0: channel changed to 11

    16/04/2016 03:12:54.000 kernel [0]: ARPT: 73663.894497: ARPT: reason Wake: Wake on MDNS Service

    16/04/2016 03:12:54.000 kernel [0]: in6_unlink_ifa: address 0xdc041ba1a7db56f5 IPv6 has no prefix

    16/04/2016 03:12:54.359 ntpd [195]: sigio_handler: sigio_handler_active! = 1

    16/04/2016 03:12:54.359 ntpd [195]: sigio_handler: sigio_handler_active! = 0

    16/04/2016 03:12:54.554 Dock [427]:-[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er: when: trust: deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType = 0 (null) / (null) opts = (null) when = 2016-04-16 02:12:54 + 0000 trust = 1 from = (null) / (null) (UABestAppSuggestionManager.m #319)

    16/04/2016 03:12:54.970 ntpd [195]: wake up time together + 0.320920 s

    16/04/2016 03:12:55.000 kernel [0]: Airport: Link Up on awdl0

    16/04/2016 03:12:55.778 ntpd [195]: sigio_handler: sigio_handler_active! = 0

    16/04/2016 03:12:55.778 ntpd [195]: sigio_handler: sigio_handler_active! = 1

    16/04/2016 03:12:55.000 kernel [0]: USBMSC (non-unique) identifier: 000000000820 0x5ac 8406 x 0 0 x 820, 3

    16/04/2016 03:12:55.000 kernel [0]: ARPT: 73665.092189: AirPort_Brcm43xx::powerChange: Wake - wake-up full system / Dark Wake / maintenance wake

    16/04/2016 03:12:55.000 kernel [0]: ARPT: 73665.092216: IOPMPowerSource information: onWake, SleepType: Normal sleep, "ExternalConnected": Yes, "TimeRemaining": 0.

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    16/04/2016 03:12:55.884 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

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    16/04/2016 03:15:16.184 com.apple.usbmuxd [81]: _SendAttachNotification device 78:7e:61:a1:66:69@fe80::7a7e:61ff:fea1:6669._apple-mobdev2._tcp.local. has already appeared on the 4 interface. Removal of duplicates join the notification.

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