Missing pictures for backup and restore

I had the apple store yesterday help me to back up my phone on iCloud. They replaced my phone (broken screen) and I asked the guy about 4 times if all my photos would be restored.

I paid for extra iCloud there and for space so I could back up everything, and then we did the back upward.

When he passed me the iCloud I only saw my photos up to Christmas because it was just before my iCloud a lack of space and stopped backup. He assured me that they appear on the iCloud immediately and he went ahead with the replacement of my phone completely and I sat there for 20 minutes, while it resets my phone on the cloud image. The guy told me it would take until nightfall for all my pictures to come through, but even now Im still missing these photos on my phone and iCloud...

Can anyone help?

Welcome to the Apple community.

If you were using iCloud photo library, your photos on your phone will not be included in a return to the top. iCloud photos will be uploaded to a new phone when you sign in to your account. However, if your entire collection had not been transferred to iCloud, because you were short on space iCloud, you allow them to download your old phone as soon as you had bought more storage, before they would like to upload to your new. It sounds as if you don't let all this happen.

You still have your old phone.

Tags: iCloud

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    Hello

    Did recent changes to the computer?

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