BlackBerry Smartphones backup and restore not working do not or am I missing something?

I installed the office mainly Manager to be able to save the info on my computer.  Only problem is when I go to back up and restore the button which allows me to back up (or restore) is not highlights, so it is not allowing me this option.  It will allow me to access all what is the 'Advanced' and 'options button' on the backup and restore window. I don't want to lose all my info again if the phone fails then please HELP!  And it took me about 10 tent before Desktop Manager loaded correctly on my computer so don't know if the problem is in the installation, but when I look at the desktop window manage it shows "disabled" and also does not allow me to choose one of the options in the top bar.  How can I activate this program?  When I tried to load the disc I got some message to be now able to run Adobe scripts so don't know if it's maybe part of the problem.

Not as inept that I thought I was.  Had to go to the Manager of the office, is go to Options in the toolbar, you click 'Connection settings' and chose USB option and detect and now everything works fine.

Tags: BlackBerry Smartphones

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