Mistakenly deleted trial versions. Cannot download the upgraded version.

Several months ago, I tried the demo version of creative cloud and downloaded Photoshop, Illustrator and Flash. Once the trial ends that I deleted them (not uninstalled as I should have) that I learned was a big mistake. Now that I have a subscription to the CC, I tried to download these programs again but I can't. My computer says that the apps are up to date but I can't open them because of what I deleted. What can I do to fix this? Thank you.

Hi BeefeltC,

In order to correct the problem, please try to download creative cloud cleaning tool. Once completed, you should be able tpo re-download applications.

Link to download:

http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

Please let us know if it helps.

Kind regards

Abhijit

Tags: Adobe

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