Mistakenly deleted trial versions. Cannot download the upgraded version.
Several months ago, I tried the demo version of creative cloud and downloaded Photoshop, Illustrator and Flash. Once the trial ends that I deleted them (not uninstalled as I should have) that I learned was a big mistake. Now that I have a subscription to the CC, I tried to download these programs again but I can't. My computer says that the apps are up to date but I can't open them because of what I deleted. What can I do to fix this? Thank you.
Hi BeefeltC,
In order to correct the problem, please try to download creative cloud cleaning tool. Once completed, you should be able tpo re-download applications.
Link to download:
http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Please let us know if it helps.
Kind regards
Abhijit
Tags: Adobe
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Object: From: < < deleted my moderator > (Add as favorite sender) https://email02.secureserver.NET/webmail.php?folder=Inbox.Sent_Items & firstMessage = 1 Date: Wednesday, November 4, 2015 16:01 VOX < removed my moderator > Yesterday, I bought and downloaded the Upgrade Version of Lightroom 6 (order number AD018505688). To complete the installation of the upgrade, I need the serial number for my Lightroom 5. Unfortunately, I was able to locate only the installation but DVD no box with the serial number on this subject. Proof of purchase, B & H Photo, for my 5 Lightroom is attached. Please advise me on how I can proceed with the activation of my Lightroom 6 upgrade. I think that my proof of purchase must be sufficient to provide you with directions on how to complete the installation of my Lightroom upgrade of version 6. I'm sure you've had other customers with similar problems.John McAnulty
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