Model of pricing and payment changes

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  My computer the battery does not charge.  I bought a new battery and I changed the AC adapter but the battery still won't charge.  This is the message I get:
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  Hello

  1. What is the number of brand and model of your computer?

  Let us try the steps mentioned below to see if the problem is resolved.

  Step 1:

  a. Click Start; type devmgmt.msc in the start search box and press ENTER.

  b. expand the batteries category.

  c. under the batteries category, right-click in the list of Microsoft ACPI compatible with battery control method and choose uninstall.
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  d. on the Device Manager, click Action and then click Scan for hardware changes.

  Windows will scan your computer for hardware which has not installed the drivers and will install the necessary drivers to manage the battery power. The notebook should now indicate that the battery is charging.

  Step 2:

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  1. What is the brand and model of the PC?

  2. are you aware of any hardware or software of the PC prior to this problem?

  3. is there another audio device connected to the system?

  This happens usually if the audio output settings are incorrect or if another audio device is attached to the system such as a complement for the audio card.

  Kindly, follow these methods and check if that helps.

  Method 1:
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  Follow these steps:

  a. press the Windows key + R, type run and press Enter.

  b. type services.msc and press ENTER.

  c. scroll to find Windows Audio and Windows Audio Endpoint Builder services.

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  e. click on apply and OK.

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  b. click on the its, a new window will open.
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  f. click apply and OK.
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