Monthly image allotment not auto - added manually for the last 6 months.
Since the implementation of our team account Adobe Stock in August 2015, we have never had our monthly allocation added automatically. Each month, a call must be placed to the Helpdesk to fix the problem - every time the person says: the problem is is back, but he is never punished. The only thing that anyone is able to do is manually add the 20 images we are due for 2 licenses and it generally takes several calls on our behalf before that happens. I will start the appeals process still today because our images of December have not yet appear. Do not hesitate to check our interminable case #216948687.
Hello
We are aware that the use of the image is not automatically renew for some customers. It is being investigated and we hope that it be fixed in the coming weeks.
I asked our support team to check your allocation and follow-up with you.
Sorry for the inconvenience caused.
Kind regards
Bev
Tags: Adobe Stock
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