Motorola No. support team climbing
I originally sent a motorcycle x 1 st gen in for a repair of the screen, out of warranty. Everything went smoothly and on time, but after inspecting the replacement phone, I found a crack/chip on the cover glass on the lens of the camera. I've notified 'Motorola No. Care' and was instructed to return the said replacement phone so could send another. I did as described and received a confirmation email that they had received the said device. After waiting for 4 days I received an e-mail indicating the unit was ready for pickup of Fedex.After pending more 3 days I called because the device had not been picked up and told me there was no available device and for confusion, they offered a credit of $50,00 Motorola accessories , I informed them I was not interested in a credit @ Motorola and applied for and received an upgrade to a Moto x 2nd gen.all was good with the date of delivery within 48 hours, which was more than 2 weeks ago and 7 other RMA # and countless phone calls with nothing is still happening. The original RMA # on the faulty replacement phone was 150906 002322, which became RMA #150922-043390, who turned in RMA # 150926-006890, which became RMA #150928-005347 which has increased for the second time to climbing dept (what a joke) with the same # incident which has been replaced by RMA #150929-037020. I spoke with SEVERAL people at the "Motorola No. Care", including, but not the only, 1 Jennifer 2 Jadier 3 Edgard Ramierz since yesterday at 12; 20 i AM ABOUT AT MY WITS END on THIS ISSUE THAT has BEEN GOING ON SINCE SEPTEMBER 5. I bought a: droid x razor motorcycle x m please advise me anything, you may be able to help with.
Thanks Chester
Thanks to the folks @ the forum, I am pleased to say that the replacement phone is on the truck local Fedex to be delivered within 24 hours of my initial post above. Thanks to everyone involved for making this happen.
Chester
Tags: Motorola Phones
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