MWI does not work in CME/CUE
CME (3.3) joined CUE (2.1.2) access voice mail to leave/retrieve but does not have the MWI even the ephone light changes when I dial "80004001" or "80004002"
-CME
ePhone-dn 8
Number of 8000...
MWI on
!
ePhone-dn 9
number 8001...
MWI off
!
-CUE
is-10-253-66-2 # sh voicemail mailbox
OWNER PENDING AGAIN SAVE BCST DEL MSGTIME USED MBXSIZE
"Test2" 0 0 0 0 0 0 21120 0%
"Test1" 1 1 0 0 0 4 21120 1%
Run the command "mwi" refresh all"on the MARK, but no luck. Looks like the QUEUE may not send the number of MWI to CME since I don't see anything in debugging when MWI refreshes.
Troubleshooting Guide please or any possible cause.
Take a look at:
http://www.Cisco.com/en/us/products/SW/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml
the most common problems are the gateway SIP is configured incorrectly in CUE (i.e. There is not point to the CME). Alternatively, it could be the codec, it is trying to use when calling the MWI extensions.
Tags: Cisco Support
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