My account should be automatically renewed in June, but since yesterday, my account says I have a free version of CC. Why?

Similar Questions

• I had an existing version of CC student that has now expired. When I go on my account that it says that I have a free version of 30 days, but none of my programs open, I get that I need to subscribe or that it cannot connect to the server. Help

  I had an existing version of CC student that has now expired. When I go on my account that it says that I have a free version of 30 days, but none of my programs open, I get that I need to subscribe or that it cannot connect to the server. Help!

  If you have a subscription, you have no programs to call yours.  Get a subscription and the problem should be solved.

• Install Acrobat DC says I have a newer version installed - what should I do?

  As topic, Acrobat DC installer says I have a newer version installed - what should I do?

  I had installed DC previously, but it doesn't work anymore, so I uninstalled, then I tried to reinstall - think that some files must have left me, but I don't know where to look.

  Thanks for any help,

  Craig

  Hi craighealdpoint,

  Please use Download Adobe Reader and Acrobat tool - Adobe Labs cleanup tool to completely remove DC Acrobat (if you are using Windows), and then restart your system.

  Then try to reinstall the application from the following links:

  Adobe Acrobat Reader DC: Adobe - Adobe Acrobat Reader DC Distribution

  Adobe Acrobat DC: download Standard or Pro versions of Acrobat DC, XI or X

  Let us know how it goes.

  Kind regards

  Meenakshi

• Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no orders existing and after download, all the creative cloud applications

  Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no existing order and after download, all the creative cloud applications give me the possibility to either BUY or make the 30 DAYS TRIAL.

  What gives?

  allow at least a day working pst for your purchase to complete.  Today is Saturday afternoon pst.

  After this time, check your account, Adobe ID Code

  If it fails to demonstrate what you expect, contact adobe support during the time pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• How do I delete my account when I have a free subscription?

  How do I delete my account when I have a free subscription?

  Given that certain policies & procedures, please contact support for this. https://helpx.Adobe.com/contact.html

  Concerning

  Stéphane

• Hello Support Adobe, I bought a picture more than 24 hours ago. My account says I have the photo but I don't have access to this download. How a download of the image? Thank you for your time.  #AD018888397

  Hello Adobe Support,

  I bought a picture more than 24 hours ago. My account says I have the photo but I don't have access to this download. How a download of the image?

  Thank you for your time.

  #AD018888397

  Purchases are available immediately. Just follow these steps: I downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?

• Try to disconnect from the iCloud on my Macbook Air (El Capitan 10.11.2) but in system preferences, it says I have to create a new password for my Admin account - and then the new password I get says "password does not match"?

  I am trying to add my outlook email account to the Mail app, but because it's the same email for my iCloud, for some reason, they are linked, and I discovered that I need to disconnect from iCloud, and then add the outlook account.

  But when I try to disconnect from the iCloud in system preferences > accounts on the internet, it says I have to create a separate password - but when I get one it says "passwords do not match"? I tried to do different and same, nothings working: S

  The dialog box is like this:

  [Stop using iCloud?]

  Create separate password for (name of the admin account)

  -You will no longer be able to log in or unlock your screen with your icloud password, and you will need to remember two passwords separately.

  iCloud password: __________

  New password: __________

  Check: _

  Index of password: __________

  [Use the separate password?]

  Not sure why that is, that the password does not when it's supposed to be the new s password?

  Also, I would like to know what to put in the box check?

  Help much appreciated!

  Thank you

  Oh wow. I just realized I was leaving the case confirm the void and the message "password does not match" mentioned. I just need to retype my password. Hilarious that I have not worked this one earlier.

• My Master Collection Adobe Creative Suite 6 is registered and must be a stand-alone product. When I try to open one of the programs I get a pop up saying that I need to renew my subscription with creative cloud. I have the free version of creative cloud o

  This is the message that I sent to Adobe

  I thought that my problem has been resolved, however it has reappeared.

  It was my intention to send a screenshot of the pop-up that appears; However it doesn't seem to be a mechanism

  to do this during re - open the case.

  I will describe the image.

  A yellow triangle with an exclamation mark inside. On the right side of the triangle it is indicating a text

  "We cannot activate creative Cloud."

  Under the triangle text further States

  "Product activation is required to use this product.

  "You must have an internet connection to activate this product. Please check your connection settings and choose Retry.

  When I click Try Again I'm directed to a subscription on the open hyperlink Manager called link then I get a message indicating

  "Sorry this page is not available" in addition there is a notice "error returned error 404" is displayed. ""

  I am connected to internet 24 * 7, but the fact is that my Adobe Creative Suite 6 Master Collection is a Stand «»

  Only one"set programs and I should be able to use them when I am offline. There is no reason why I should be connected to Creativ

  e cloud

  How we stop to resume my perpetual license CS6 creative cloud?

  https://forums.Adobe.com/thread/1584746

• How do we install DW on my new computer, when my account says "you have no downloads?

  I disabled DW on my old computer.

  By connecting to Adobe on my new computer and selecting download DW, I get a screen that reads, "You have no download."

  How do we install DW on my new computer?

  You are a subscriber to creative cloud?

  First get you the creative cloud desktop application, then download them from the program...

  Download a free trial version or buy Adobe products | Adobe Downloads

  If you have a version old DW6 perpetual license you can download it here: download and Installation Help | Download and Installation Help down, then use your activation/serial number of your installation previous.

• automatic renewal of annual aid of subscription!

  Hi, we have 8 different annual subscriptions that are paid every month, they have all completed their 1st year tomorrow and will then automatically renewed.

  That's fine, except that we unfortunately have to make 2 redundancies in the next month.

  So my question is, do I have to cancel these 2 accounts now and sign up for a 1 month contract, or I can leave it auto renew and cancel the first month without having to pay 50% of the annual subscription.

  I tried to ask this question in as many ways as I could with the liveperson Webchat but had to give up just cos told me what I had to say them!

  Hi kevinneal01

  With annual plans if you decide to cancel at least 12 of the 1st year or month 1 of the 2nd year will not charge you fees to cancel, but you will still be charged for that month as usual.

  If your account is renewed for a 2nd year, July 4, you can cancel at any time until 3 August.  You will still have access to the account until 4 August and will not be charged in the next monthly renewal date.

  Let me know if you have any other questions.

  Thank you

  Bev

• Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do? Translation (automatically attempt

  Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do?

  Translation attempt (automatic):

  Hello, I have some old MacPro with OSX 10.7.5, opportunity, I bought a Creative Suite3 Premium CS3, but it's an upgrade and I have not any version more CS2. Cannot be useful for me, what I do?

  You can try using the serial number from here, error: "Activation Server unavailable". CS2, Acrobat 7, pass a hearing 3

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• How can I manage my account. I want to stop the automatic renewal.

  How can I stop the automatic renewal?

  Hi rangsridhar,

  I understand your concern and I will guide you in the right direction.

  Please follow the steps described in this document KB disable automatic subscription renewal

  Probably, this will solve your problem.

  In case you still experience a problem, please let us know. We will be more than happy to help you.

  Kind regards

  Nicos

• How can I cancel automatic renewal?

  I need to stop (cancel) a soft auto-renewal, I active my family leaves and the app is in my iPod doughters. How can I do?

  Log in to the account that the auto-renewal is on and you should be able to stop automatic renewal: view, change or cancel your subscription - Apple Support

• Cancellation of automatic renewal for CC monthly

  I use CC since February 2015 for school and I am well aware of the tax bump up to $30 after auto renewal for next year. I just read an email today:

  Your membership will renew automatically on January 9, 2016 (PT).

  Membership details:

  Creative edition Cloud student and Professor (one year)

  Renewal rate:

  29.99 USD excluding tax/VAT

  
  

  Is this indicating the $29.99 is for the amount of the next February? I don't mean to auto renew and I'm eager to January on the month last I use this service because I don't know what I'm doing this coming semester. I told me this automatic renewal before this date of January, especially that it was sent by email AFTER the 9th. There is no option in my account to cancel it, and I want to be turned off the option to renew my subscription.
  

  Sorry for the confusion caused.

  $29.99 would be the next load of February if renew you your contract.  As the charge of January has treated now, you should have the possibility to cancel via the management plan - see cancel your Adobe Creative Cloud membership

  Or Chat support can help you to the cancellation.

  Thank you

  Bev