My CC subscription appears have expired, and I can't work.
My subscription is displayed have expired since last Friday, but the expiration date is August 17. Pay you my credit card in July 17. (Also your account manager does not show a button for the renewal of the subscription - it's a bug). I contacted your support via chat, they told me that it is a system error, sent to the technical field like priority, etc etc, but I can't work. After 1 week and several calls to the support, the answer is always the same - you must wait and there is nothing to do.
I asked help to use the CC and they suggested me to use a trial or to a new paid subscription. It's a shame. A large company like Adobe doesn't have a decent customer support. I need to work. I'm lost money because after 1 week, Adobe can not solve my problem.
You're good to charge my credit card the same day and take my money, but cannot solve the problem on your system? And hide behind the systems of conversation that can be done. Solve my problem immediately!
File number 0219354041
check your account, Adobe ID Code
If it shows what you expect and that your subscription is current, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
If not, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
Tags: Adobe
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