My CD reading/writing does not (Vista)

My CD RW does not work. The DVD but works. I have VISTA Home Premium in a machine of a1710N HP improved to 3 GB of RAM. This problem has just popped up one day earlier among the so-called "fixes" was to remove a filter file in the registry. I also used the "fix it" tool on the microsoft site. No idea worked! Does anyone know how to fix this? Thank you.

Hello
 
1. do you have CD/RW and DVD ROM connected to the computer?
 
We assume that you have two CD/DVD devices connected to the computer. Does not work the CD/RW and DVD-ROM works. Is this correct?
Try these steps and check the result.
Step 1: Uninstall CD/RW.
1. click on start, type devmgmt.msc and press to enter.
2. expand point of CD/DVD-ROM drives.
3 right-click the void element that refers to CD/RW, then click on uninstall.
4 restart the computer.
5. Once you restart the computer, a hardware assistant should popup indicating that a new hardware device is found.
6 follow the instructions in the wizard to install the device.
7. check the functionality of the device.
 
If the problem persists, follow the step below.
Step 2: Perform the system restore.
1. open the system restore by clicking the Start button, all programs, accessories, clicking System Tools, and then click System Restore.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
2. choose a date when the unit was working fine and complete the task.
3. restart the computer and check the functionality of the device.
 
For more information about system restore, visit this link: http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore
 
Your CD or DVD drive cannot read or write media: http://support.microsoft.com/gp/cd_dvd_drive_problems
 
Try the steps and post back with the results, so that we can help you further.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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