My computer guard direct me to the Windows Startup Repair loop. Is this a virus? If this is not the case, what should I do?
OK, here's a little history:
When was surfing the Internet (using Mozilla Firefox), he froze and said that he "did not." Then I left the computer alone for a good 15 minutes, but to realize that nothing happened. From there, I decided to disconnect the computer to see if I can re - open Firefox. But when I tried to connect it back, the computer take me on the desk. It was stuck at the screen that says 'Welcome' (the form that appears after clicking on your user name) in the end, I turned off the computer by holding the power button, because there was nothing I could do. When I turned on the computer a few minutes later, it was time that I met a huge problem.
The problem:
When I turned it back on, a black screen appears that gives you the ability to boot your system with a repair on your computer, or start normally. I chose "start normally. After that, it took me a blue screen with a window that says "Startup Repair". He began to scan the computer saying «attempted repairs...» "When I saw this, I turned immediately shut down the computer, thinking it was some sort of virus that pretends to fix the computer. Nevertheless, I decided to turn it on for the second time. Of course, it's the same thing. But this time, I allow the scanning process to complete. When it was over, he said that the system could not be repaired and advised me to contact Microsoft, with my "contact information." I took this as a red flag, and click Cancel. I suspected it was an attempt to identity theft. (Though, I could be wrong, of course.)
Honestly, I don't know if if there is indeed something wrong with the computer or if it's a virus.
I tried to find out by going online and looking for solutions. From there, I tried a method where you press F8 several times until the Advanced Boot Options go up and selected "Last known Configuration" that did not work. I also heard on the "chkdsk" method, but I don't know how to do and there is no guarantee this will work.
After that, I did more research and realized there were several ways to solve this problem. But when I went through the tutorials, the steps have been very confusing to me. I felt like most of these tutorials aimed computer technicians or people who knew in fixing computers. The steps were so confused until I found myself referring more questions than real answers!
So now I'm reaching out to help, and I really need! It would be greatly appreciated! I really don't want to format all my data.
Please keep in mind that I am a lover of computers operating. The two programs I normally use are Mozilla Firefox and Microsoft Word. So please don't be assuming that I know my way in and out of a computer. I'm no where near, in every sense of the term, an 'Expert '. If you can, I would like a simple, easy to follow, simple tutorial, step by step, which is not turned to professional users. Still, I am not very competent in operating computers.
Hello
You have tried yet.
Scan of Malware in Safe Mode with network.
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
- Select the Safe Mode with networking with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
Once in Safe Mode with network, download and run RKill.
RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.
http://www.bleepingcomputer.com/download/rkill/
Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:
http://www.Malwarebytes.org/products/malwarebytes_free
See you soon.
p.s. If the message is genuine, please read this:
The startup repair options are provided with a large number of systems of operating pre-installed.
If this does not work, please read this
Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.
Here is the guide to repair Options using a Vista DVD from Microsoft.
If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.
http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/
Table of contents
- Overview of Windows Vista repair options
- How to perform an automatic repair of Windows Vista using Startup Repair
- Advanced Tools Overview
- Conclusion
If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.
Unfortunately, you have to buy it.
Here is a link to it:
http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/
Tags: Windows
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