my computer will not be updated in my settings

Hello, I'm trying to upgrade my computer Windows windows 8.1 8. He told me to go to my settings and update my computer first, but when I do this it just keeps giving me the loading circle. I tried waiting and affecting the computer down for a bit to see if he'd jump upward, but it only ever... After about 10 minutes, the symbol just goes and it's just a space empty. I can't find anything on the internet to help me maybe work around or update a different way, but all I found is troubleshooting and who never works is fair, it loads until it shuts down. Recently, I cleaned my computer and put an antivirus on it hoping it would help the problem but there is no its just doing the same thing, he has done it before. If there is anything I can please help it let me download all the apps again until I have windows 8.1.

Please run the Windows Update Troubleshooter:
http://go.Microsoft.com/?linkid=9830262

Please provide details of any problem it reports as not fixed.

Tags: Windows

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