My laptop can not find my Deskjet 1050 has to scan a document, help!
Hello
My printer (HP Deskjet 1050 A) does not connect to my computer samsung laptop.
IM using windows 7.
I open the HP Printer Wizard and go to the tab at the top saying 'Print & Scan '.
I then clicked on "Scan a document or photo" and my laptop comes with the message "The HP Deskjet 1050 J410 series was not found"
The printer is connected to the electric network and is connected to my lapop via USB. I tried to print a document to check the connection and it prints well, I also scanned and printed using the printer functions and which also works fine.
Help, please!
Thank you very much in advance for your help and advice!
Welcome to the forums of Lorna!
I understand that you are unable to scan from your Deskjet 1050a however, you can print successfully. If the full version of the software is not installed, the scan function will not work.
First of all, please running the full installation: software HP Deskjet full functionality and drivers
You can also try to run the HP print and Scan Doctor to see if it will fix the problem of scanning. If there is a problem more serious that the tool cannot fix, it will warn you. Please let me know the results!
Let me know how it works for you!
Happy Friday
Tags: HP Printers
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