My PC does not recognize the Bluetooth headset (JBL Clip +)

Hi all, I have a JBL CLIP + Microphone/Speaker Bluetooth, which works fine when connected to my smartphone.

The problem is when I try to connect the Clip of JBL + to the PC, because, if on one side the Bluetooth connection let the device be installed and visible,

on the other side, I can't select the device in order to to use with Skype, MS Lync or just as an external speaker for listening to music.

It is not present in the list of audio devices. Only the internal speaker is available

I have red on others encounter the same problem, but the solution will not work in my case.

Someone know how to that the device Bluetooth JBL Clip + appear in the Audio device list?

It should appear as a headset with speaker and a built-in microphone inside.

My configuration is:

Laptop HP ProBook 645 G2 (Broadcom Bluetooth V4.0)

Windows 7 Enterprise SP1 - 64 bit

JBL Clip + (Bluetooth version: 3.0;)  Support: A2DP AVRCP V1.4, V1.2, HSP, HFP V1.6 V1.2)

Thanks in advance

Enrico Dario

Venezia

Italy

Hello

It works if you use other applications apart from Skype or MS Lync?

We suggest that you uninstall and reinstall the Bluetooth card drivers and see if the problem persists. To uninstall the device, follow these steps:

1. press on the Windows key + R, type devmgmt.msc.
2. develop pilot Bluetooth adapter, click on the drivers.
3. click on Properties, click on Uninstall.
4. click on OK.

You can run the hardware and devices Troubleshooter by following the steps below:

1. press Windows Key + R.
2. tap Control Panel.
2. next, type Troubleshooting in the search box and press ENTER.
3. Select the material and audio in the utility window.
4. Select hardware and devices.

You can also consult this link for troubleshooting steps more on the way of difficulty Bluetooth connections and audio devices and wireless screens.

Let us know how it goes.

Kind regards.

Tags: Windows

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