my printer is offline how do I turn it online

my printer is offline lexmark 6170
How can I do online

kellylee2,
If your printer has a paper jam and will not be online, it's probably a hardware failure.  You will need to contact the manufacturer or a qualified technician to fix the printer.  Make sure that you have turned off for several minutes at least, uninstalled and reinstalled the driver and disabled the print queue.  But if the printer itself is offline, none of these things will help because it is the printer itself that had failed.

Thank you

Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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