my printer is wireless and when I moved and changed a shared router (apartment complex) I can't seem to the printer

I live in the Mexico and when I moved here States, when I connected to the internet from my landlord, I think my printer just accepted my new locale and did fine.  I just moved a few miles more, have shared with the condo internet new, but the printer does not print.  I searched and searched for an answer, but nothing helped. CAVEAT... I only am not at all computer savvy.
Thanks for any help, Linda

Hi Linda,.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following questions:

1. you receive an error message or error code?

2 did you do changes on the computer before the show?

Follow the suggestions below for a possible solution:

Method 1: I suggest to run the printer Troubleshooter and check if the problem persists.

 

Open the printer Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

You can also see the following article for more information:

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Method 2: You can try running the following commands and check if the problem occurs and also to see if the printer comes back online after

a. click the Start button, and type cmd in the box start search

b. right click on cmd in the list programs and select run as administrator

If you are prompted for an administrator password or a confirmation, type your password or click continue

c. at the command prompt, type the following commands and press ENTER after each one

net stop spooler

and then

net start spooler

This will stop and restart the print spooler service. If this solves the problem of the printer is offline, please let us know.

Tags: Windows

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