I have a HP 620 laptop computer and a printer OfficeJet 4500 wireless. I can print wireless, but when I go to HP for Solutions to scan a document, it tells me that the printer is disconnected.
I have a HP 620 laptop computer and a printer OfficeJet 4500 wireless. I can print wireless, but when I go to HP for Solutions to scan a document, it tells me that the printer is disconnected. There is nothing I can do to Solutions of HP to recognize the printer. What causes this problem?
Hello
As OEM HP is responsible for the good operation of the printer and their
drivers provided. Check with HP support, their documentation online and
drivers and ask in their forums.
Good luck, you need to update or reinstall the latest driver.
HP - OfficeJet 4500 Wireless - drivers<- set="" to="" your="" version="" of="">->
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=3986399&LC=en&cc=us&DLC=en&lang=en&cc=us
HP - OfficeJet 4500 Wireless - support and troubleshooting
http://h10025.www1.HP.com/ewfrf/wc/product?product=3986399&LC=en&cc=us&DLC=en&lang=en&cc=us
HP support/troubleshooting & drivers
http://welcome.HP.com/country/us/en/support.html
Contact HP
http://welcome.HP.com/country/us/en/contact_us.html
HP forums
http://h30434.www3.HP.com/PSG/
=============================================
The main issue is probably the drivers, but these can help:
Add or remove a printer
http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer
Solve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems
Open the printer Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter
Find the manufacturer's Web site
http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website
Find and install printer drivers in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
Tags: Windows
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