My system has ceased to be able to download anything. I can't watch attached, or the computer will allow me to update.

can not download or update

I have a laptop Toshiba Satellite running Windows Vista.  About 4 months ago it stopped being able to download anything. I can't watch attached, or the computer will allow me to update things like... Adobe Flash Player. I turned off my Kapersky anti-virus program and tried to look all filtering of e-mail settings. Nothing has worked.  When I click 'Download' attachment (Hotmail account), it gives me three options... open, save, cancel... When I click Open or save he responds quickly unable to download... try again or cancel are my only options.  If I click on start it immediately opens the same question... try again or cancel.  Can anyone help? My daughter needs to send me a pdf file, so I can print for the school.

Help, please

Andrew

Hello
 
1 did you changes in the computer before this problem?
2. meet you download only with Hotmail account problem?
3. what web browser do you use?

Method 1:

I suggest that you have temporarily disable or uninstall the security software installed and check if the problem is resolved.

Uninstall or change a program

 
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
 
Method 2: Keep the computer in a clean boot and install the update.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: After the boot minimum troubleshooting steps, follow step 7 link to return the computer to a Normal startup mode.

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