Mysterious element blackBerry Smartphones.

I'm new here.  I have a small dot at the top of the screen that I can't understand.  He wasn't there the first few days.

To the right of the element of the speaker, I see this:

3 o_o

I would like to know what it means.

This is my first BlackBerry and I'm sorry I don't have a long time ago.  I had a lot of PDA and SmartPhones, but it's the best I've had.

Thank you.

Hello and welcome to the Forums of Support BlackBerry.com.

This is a notification of voicemail. You have three voice messages waiting for you.

Tags: BlackBerry Smartphones

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  • Icon of mystery of blackBerry Smartphones - two circles connected by an underscore - what is it?

    Hi all

    My new 8900 began by displaying a small icon (which looks like two small circles connected by underscore) to the right of my icons of message notification at the top left of my screen area.  Anyone know what this means?

    Thank you!

    It is absolutely a voice mail waiting notification. Instead of your corporate voice mail, can you check voicemail on behalf for your cell phone number, if it is different.

    There is no separate BlackBerry voicemail location. The BlackBerry does not have voicemail, does your carrier.

  • Applications of mystery of blackBerry Smartphones

    I need help! Two applications appeared on my Blackberry. Skype and Slacker radio. I have NOT download these, and I can't delete them. Any suggestions on how they got there and how to get rid of them?

    NO, no, all, is unnecessary.

    The applications are NOT installed on your BlackBerry. What you see is just only installation shortcuts, pushed to you by your carrier - Verizon.

    If you want to install, click the icon and follow the prompts. If you do not, just leave them alone.

    For the pushed same shortcuts, I just create a folder on my homescreen naming "Junk" and then move the icons in this folder (hover over the icon in question > Menu button > move to folder > undesirable).

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  • Icon of mystery of blackBerry Smartphones

    When my Facebook notifications, text etc. are a gold star appeared the day after? Not seen this before and don't find what as it relates to... Someone at - it ideas... See you soon

    Lindaw66 wrote:

    When my Facebook notifications, text etc. are a gold star appeared the day after? Not seen this before and don't find what as it relates to... Someone at - it ideas... See you soon

    Hi Lindaw66,

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    Good luck.

  • Icons of mystery of blackBerry Smartphones

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  • Error jvm 102 on Blackbery Bold blackBerry Smartphones

    White screen with JVM 102 error. How can I fix it without losing any data

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    Hello Drgnh

    Welcome to http://supportforums.blackberry.com/

    The JVM 102 error occurs when one or more files COD, either from an application or the operating system itself, are damaged as a result an immediate stop of all processes in the BlackBerry Smartphone is generated, preventing the loading of the operating system boot sequence.

    The BlackBerry software should update the phone.

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Turn off wireless sync blackBerry Smartphones

    BlackBerry Bold 9700, Version 6, Bundle, 1879 (v6.0.0.448, platform 6.6.0.124).

    BlackBerry Desktop Software: 6.1.0.35 Bundle 34 out June 7, 2011.

    Windows 7 (64-bit), Office 2010 (64-bit)

    On the Blackberry Desktop Software, I select the organizing element on the left menu and see the following:

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    (selected) <-->Microsoft Outlook tasks

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    The help function directs a as follows:

    Turn off wireless sync

    To synchronize your organizer data, you must turn off sync wireless for each data type of Organizer you want to sync using the BlackBerry® Desktop Software.

    1. On your BlackBerry® smartphone, in calendar, Contacts application, tasks of application or Notepad application, press the Menu key > Options.
    2. If necessary, click a calendar or contact list.
    3. Change the wireless synchronization in No. field or uncheck the wireless sync.
    4. Press Menu > Save.

    In step 1, I can choose one of the apps, but don't get anything like wireless sync options.

    At the top of the Blackberry home screen where the status of telephone network, there is an option to enable or disable the Wi - Fi connection, but after having turned off here, it still does not allow me to sync my address book via the connection cable PC/phone.

    Where and how can I turn off wireless sync so I can sync via cable?

    Try this and do the reverse operation:
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  • BlackBerry smartphones can not update AppWorld 907 invalid COD

    Hi guys. I bought my Torch 9800 (v6.0.0.570) in 2011 and so far the problem is still not resolved. Everytime I open the AppWorld

    -A message appears: "To continue to use Blackberry App World, you must upgrade your current version."

    - Then I download the update.

    Whenever the 99% achieved download bar, suddenly a message appears "907 invalid COD".

    I can't even delete my BB AppWorld. There is no option "Delete" in "Application Management" or "Modules".

    Hi Firdaus92

    In this case, it is advisable to upgrade the version of your operating system to the v6.0.0.756

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Phone of blackBerry Smartphones is possesed?

    Hi... my blackberry 9900 randomly opens messages and apps and call someone from my contact list, the screen keeps jumping and open anything... help please!

    OK thanks... you did a Wipe of security on the device, not a factory reset. Ok.

    In view of all your symptoms and issues, I would recommend a reload of the OS. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. It is perhaps questionable in your situation... you may or may not now be able to make a backup. I hope that you have a recent, that you can use.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Sellers of understanding of blackBerry on blackberry Smartphones

    Hey

    My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

    He also had a problem with in the past, this has been fixed but suddenly no more Dutch language.

    I searched this forum and found a software link (Desktop & Device Software Download Sites for BlackBerry users):

    If you have not purchased your BlackBerry® smartphone directly from Research In Motion (RIM), please select the link to your service provider below to download the BlackBerry® Desktop Software and BlackBerry® Device Software that your service provider has authorized for use with your device.

    If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

    Does this mean that if I am abroad (outside), I can't use the phone more?

    I need blackberry device software to reinstall the blackberry, so the Dutch language is back.

    Is there a difference between these software (sorted by country) or what's available that's different languages?

    Hello and welcome to the community!

    You have several misunderstandings... then this post will be a bit long... Sorry about that...

    haramo wrote:

    My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

    Reference:

    haramo wrote:

    If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

    # With the appropriate tips (below), you can use any bundle of BONES of any carrier, as long as it's your specific model BB number.

    haramo wrote:

    Does this mean that if I am abroad (outside), I can't use the phone more?

    Completely independent.

    To use your BB when out of your network home, and if you want to keep your home SIM card inserted, you must have stored with your carrier network for roaming, international data plan if that's where you are roaming to.

    To use your BB on a network of different carrier with their SIM card, you must first have unlocked your BB is carrier home (see above for that).

    Other (applies to both), your BB must be compatible with the carrier data network technology and frequency... If the radio inside your BB does not support the network of the carrier, then nothing will work. If it is compatible, then you should be able to receive voice-level services. But for data level BB services, must still ensure that your specific model BB number is supported by this network of carrier for AutoShip of HRT and maintenance to your BB book... If not, then you will not be able to receive data of BB services.

    haramo wrote:

    Is there a difference between these software (sorted by country) or what's available that's different languages?

    It's actually more and less complicated than that. Looking at all the 4 bytes of the version number of the operating system, if the two carriers have the same version, then the package is the same from the functional point of view BB. However, each company tends to "Pack" the package they release with some specific things from carrier, but none of this is really necessary... it's usually just things like icons of teaser for applications that a carrier has agreed to try to push their users. Not important.

    Regarding the language, it is not simply a matter of the carrier you choose. It is rather a question of the OS package you choose, such as governed by this KB:

    • Article ID: KB05305 Location of support for BlackBerry smartphones

    haramo wrote:

    I need blackberry device software to reinstall the blackberry, so the Dutch language is back.

    OK, with all the foregoing of the road now, the easiest way is, on a PC (you can not do this on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
    • Use the location KB link above as your guide to choose a package that contains the language you want.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. When installing, be sure to check deeply to all available applications to choose to settle... don't forget to dig deep into each element of multi-level and don't forget that you have selected everything that relates to your language (s) you want.

    Good luck and let us know!

  • Update to blackBerry Smartphones

    I'm going to bundle torch 9810 7.1 2108 (v7.1.0.746, platform 5.1.0.546)

    There is no option in my phone to update the software on the phone itself

    can u suggest how to get that?

    also I don't know what NFC and how to use it in my phone

    and it doesnot contain also an fm radio... as indicated by the site to version 7.1

    and also mas bb do not work on my device

    Hi rhythm_mittal

    Here, it is recommended that you upgrade your blackberry operating system 9810

    The latest version is 7.1.0.912

    And here is a method to update the information.
    Knowing that the application is no longer compatible with OS 7.1 or then Waze BlackBerry Maps give you problems with version 7.0.

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones spam

    Hello

    I am a user "BOLD" and on Vodafone

    I have a server that does not have a spam filter and also to block additional spam in my email on my PC

    BUT

    MY blackberry receives inoridiante spam - I understand that my PC filter won't help, but is it possible that I can train the e-mails entering my phone so that it is cut or registered as spam?

    the only thing I have manged to do is create a spam folder to submit the receipt to the post, but it's not wehat I want I want to reduce the volume of spam in rreceived

    Hello

    What you need to do is to talk to your e-mail service provider. If they can introduce a SPAM filter that blocks the issue happens on the Inbox server, it can be kept of the BB. But if their filter works after the items arrive in the Inbox, there's a strong chance that the item will be pushed to your BB before the filter based on the server it moves.

    The only thing you can do on your BB is doing filters of the Institute:

    • KB28151 How to add a filter from the BlackBerry smartphone to a BlackBerry Internet Service account

    You have to do it totally manually, find out for yourself what can be used as filter triggers. If, for example, your service e-mail up [SPAM] or another label in the subject but line leave items in your Inbox, you can use it as your trigger to prevent these elements come to the BB (on condition, of course, that the label is applied to the subject line until the element never gets to the Inbox server).

    Good luck!

  • BlackBerry smartphone how to find BlackBerry backup voice note files?

    I don't know where my BlackBerry backup files are?  If I find I can look to see if a series of voicenotes I did in October/November is there & can I restore these?

    Hello

    Voice memos are not elements of database and therefore are not part of the backup procedure... see this:

    • KB03974 List of database for the blackBerry smartphone

    These databases are what manages the backup process. With some versions of the Desktop software, you could include the content of the memory of the device... so if your voice memos were stored there, then they should thus be included in the backup file... and you had a selective memory of the device only restore to restore (keeping in mind that it will restore ALL the memory of the device not only the voice Notes).

    You can use a drive IPD/BBB, part 3 on your PC... I heard good things about MagicBerry... to analyze your backup file to see exactly what it contains.

    If the files in question are not contained in the IPD/BBB file and were not copied separately (for example, via the mass storage Mode) to the PC, then if they are also cleared from the BB, then files are unfortunately gone for good.

    Overall, my own personal for my weekly Desktop software backup process is to make the backup with the desktop software, but then more, via the mass storage Mode, copy all the contents of my device memory and Media Card on my PC as well... just in case... you never know what might happen. Oh... and I included a manual backup of my BBM contacts to my media card as well.

    Good luck!

  • BlackBerry Smartphones BB app world does not appear on new Torch 9850.

    Blackberry app world is not installed on my new torch. I tried to go to the website of bb to download, but I can't find anything on how to download app world. I already tried a reload of the operating system. Help, please.

    If you have a hardware problem, then nothing what to do with the software or operating system will not help. But, at a distance of the internet, there is no way to really diagnose a hardware problem... rather, only to guide you to things to try which will govern the other causes, leaving only hardware like your the most likely cause. See how news of the device is for you, you can not cope and return instead of your place of purchase for formal support and (hopefully) replacement.

    But, if you want to try, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    If you want to try at the OS level, then the easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones updated software now issues:(aider!!)

    Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

    Hello and welcome to the community!

    Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

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