Name of the blackBerry Smartphones Contact does not appear on incoming calls

When someone in my contacts list calls my BB Bold 9930, I don't see the name of the contact, just the phone number.  However, when my BB is unlocked and someone in my contacts list calls then I see the name associated with the number.  When the phone is locked so I don't see the number.  How I see the name of the appellant for all those who are in my list of contacts even when my phone is locked?  Thanks for any help.

Remove the protection of the contents of your Contacts list.

Options > Security > encryption > uncheck include Contacts.

Tags: BlackBerry Smartphones

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