Need help for recovery from msn and Xbox Live, think have been hacked

I'm having a terrible time trying to recover my password, my game with Xbox Live, the period of my account, I asked for help on the phone several times Urgghhh! . I have a gold Xbox Live subscription and have not been able to PLAY!. 3 week or two, I created a new account so that I could try to change the information, so far failed to get anywhere, I think that my account has been hacked and my information stolen, please help!  Here are the two
1 tries to recover - * address email is removed from the privacy... * A new created * address email is removed from private life * thanks for your help...

You can try to consult the following link:

http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

And he steps.

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