Need to re - install PSE10, but cannot find my serial number. [was: re - install problems..]
I recently had to replace my Macbook Pro HD. I moved my PhotoElements (v.10) out of the original HD and stored in an external hard drive. I replaced the MacBk. HD Pro, but when I tried to move the application to my MacBk. the external HD, the Macbook Pro gave me a message "Configuration Error" (telling me to uninstall and reinstall). I bought elements (v. 10) via the Adobe site a couple of years, but I failed to register. I tried to find the original serial number with my Adobe account, but it seems that failing to save has somehow deleted my account of this real property purchase. It seems today no trace of my purchase anywhere (and therefore no serial number). How can I access the application of items currently on my external hard drive through my new MacBook HD? Help...
Adobe applications are not properly installing when does via a transfer of a facility between machines. You must install using installation files. Is there no trace of your serial number visible on your Adobe account, then you will need to contact the Support from Adobe via cat when they are available to see if they can help. I know that not all my registered products appear in my account, but when I try to register again they come as it has already registered. So there's a chance your record is still intact somewhere in the system from Adobe.
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )
Tags: Adobe
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