Need to switch from Win to Mac

I have tried for more than two weeks get adobe to move my license of CS3 for Windows to CS3 Mac. I waited on the phone for over an hour, then later for more than two hours until my battery died for the customer service area to answer.  And I sent several web applications.

Customer service told me to contact the Sales Department; Sale told me to contact Customer Support.

At one point, I really thought that someone had read my request because they told me to fill out a letter of Destruction - I did, but demand died in place shortly after.

I then introduced a new application (for someone to check on the original ticket demand) because wouldn't respond to the original (I assumed it was just lost in limbo - it happens).

The customer service representative then sent me a letter saying contact sales and it had closed the query, because it has been resolved.  I guess it was about to reach their threshold of level of service and to maintain "good numbers".

I searched the web and I know that the Adobe customer service seems to be ranked at the bottom, but for any help or suggestion would be appreciated. I could use a mailing address or an email to Shantanu Narayen (CEO) or John Warnock (co-Chair) if anyone has it.  It's really to a point that it would be easier to get a license, illegal only in an attempt to preserve a legal copy, which is really saying something.  Please write me to [email protected].

Please read this:

http://www.Adobe.com/support/open_letter_to_adobe_customers/

Send your problem to: [email protected]

Not sure, Adobe really cares about its customers, but you can always try! Good luck!

Tags: Illustrator

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