New agents installed do not poll - Webservice very slow

Hello

Last week, I had installed the NMS agent on 150 RedHat servers and about 50 of them appear with a status offline with the message ' device was not questioned again "in the NMS studio. All of these servers are online, there is no firewall between them, I can their ping without any problem and from the NMS server. Also tried reinstalling, restart, etc. the agent without any possitive results. I checked the/var/log/ptagent logs and it seems that it takes too long to connect to the Web service on http://NMS_server_ip_address:5054/aspx/soap/AgentWebService.asmx because the LoginThread timesout after 30 seconds. If I try to enter in this Web service with a browser on the local server for NMS, it takes about 4-5 minutes to display the page. The NMS server has 16 GB of RAM, 4CPUs, DB is located on a different server, also with 16GB and 4CPUs. Executing on the server state is good, no more than 20% of the CPU usage and 7 GB of RAM used.

The customer has 700 devices controlled by SNMP and 150 RedHat servers per agent.

Version of the server is 6.9.25399

Any ideas?

Hi Karsten.

This is addressed in SR #2209246 for vice #3182. As such, I'll close this thread here.

Best regards

Jonas

Tags: Dell Tech

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