New Dell XPS 8300 constantly lock up... Help

Hi, I have bought and received last week a new XPS 8300... Intel Core i5-2300, 8 GB of RAM... of the big problems right off the bat.

The computer hangs regularly completely, making the mouse + keyboard is useless, and the only way out is to do a hard reboot (button for 5 seconds to turn it off, then turn it back on). There is no blue screen of death, rather the image on the monitor just freezes. What happens once per hour, which is totally unacceptable. There is no apparent trigger, it occurs while I'm on the Internet, while I'm in MS office, while the screen saver is on, etc.

At first I thought that it could be a driver problem with the monitor (my Samsung, Dell no), but I installed the proper drivers and it still occurs. Then I thought it could be malicious software (even on a new computer), but a thorough analysis revealed nothing. I'm afraid now that it is a problem of the CPU heat and took to temporarily put a fan life-size in the face of the case of the Tower, which is already well ventilated. This has apparently slowed the fair of the grip, but they still arise. I have already installed a few programs and transferred a few files and really don't want to go through the hassle of referred to Dell for weeks.

Any thoughts? Anyone with similar problems? It's maddening.

Good news: the new video card works great.

Problem: Freeze the system hard. To see if you're hard frozen, press [CAPSLOCK] - If your keyboard led doesn't change, then you're hard frozen.

Overview of the steps:

* Full system reinstall twice

* All the drivers reinstalled twice (DELL and manufacturer)

All change memory (and back)

* Supply voltage test

* Test memory full w / using Diagnostics: tester of Dell Diagnostics Memory Diagnostic Windows, Linux (Hiren s)

* Checking the system with the Dell Diagnostics.

* CPU - Z checking to ensure this chipset was not in the recall list.

After all the Frost was still involved. So with the system in the State of origin (via Dell Restore), I installed a 9800GT graphics card and the gel stopped. I checked the ATI again, freezing, older drivers still froze. Reference Dell shipped a GTX560ti and the system works perfectly.

It is not a widespread report of all cards ATI in i7 systems does not so I don't think it's just a driver problem, I think that the problem is related to this chipset supporting not communication with the GPU via the ATI drivers.

Solution: Replace video card with Dell supplied GTX560 ti

----

Note: For a few users NVIDIA with the gel, please follow all the troubleshooting procedures in hand with Support from Dell. Likely to start site: drivers, Ram, video card, storage.

I hope everyone has good luck with them!

Tags: Dell Desktop

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