New Dell XPS 8700 overheating and shutdown itself

I bought my new XPS 8700 4 days there and that's the first problem, my pc is overheating and I don't know why, I have it on my desk so no dust can damage as it have enough space around fans.

The problem is that the pc is overheating even when I do nothing, its just to put on a few sites and after some while pc crashes: the screen goes all black. The last time it happened I had the only song on YouTube and I was typing on Facebook, when suddenly the screen goes black and pc closed down, ive checked CPUID HWMonitor where I discovered that my graphics card is approximately 70-85 ° C.

Second crash is almost the same as the first, but with this difference that the pc remains powered on and just monitor the message "entering power saving mode" and can not be awake so I have to hold the start for 10 sec button to restart my PC. Im a little scared because I am sure that it will not be caused by any software just because the computer is 4 days old and I has not yet opened the case (im not sure if I can just because of the warranty)... What should I do? It is necessary to call Dell technical support or I can solve it it somehow better?

My PC specs:

Intel Core i7 4770 Haswell, 16 GB RAM, AMD Radeon R9 270 2 GB, SSD 32 GB + drive HARD 2000 GB 7.2 k, 8.1 Windows Pro 64 - bit

Sorry to hear that!

If it is only a few days old, contact Dell Tech Support as soon as POSSIBLE. In the United States, you have 21 days from the date of billing (no delivery date) to request a replacement. Then contact them immediately if you want to have it replaced. Otherwise, arrange for Dell fix this one, if all goes well in your premises...

BTW: Open the case do not void the warranty.  But if you replace all of the equipment installed at the factory, Dell may ask you to reinstall the original parts, before they honor the warranty.

I hope that get you it fixed quickly!

Tags: Dell Desktop

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